BISHAL SAPKOTA
Toronto,ON
Summary
Experienced Bar Assistant and Server with over 2 years in customer service and retail, now seeking to leverage my expertise in the cannabis industry as a Part-time Keyholder. Adept at creating welcoming environments, engaging with customers, and providing knowledgeable guidance on products. Passionate about cultivating strong customer relationships and ensuring operational excellence. Reliable, ethical, and committed to upholding the highest standards of service and regulatory compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server and Bartender Helper
Bukhara Grill Restaurant
Brampton , ON
10.2023 - 08.2024
- Greeted customers warmly, engaging in conversation to understand their needs and enhance their dining experience
- Delivered exceptional customer service by efficiently taking orders, addressing guest requests, and ensuring satisfaction
- Supported bartenders with drink preparation, maintaining cleanliness and organization in the bar area
- Processed transactions accurately using POS systems, adhering to cash handling and Loss Prevention procedures
- Collaborated with team members to maintain a positive and efficient working environment.
Kitchen and Front Team
LA Rios Mexican Grill
Toronto , ON
01.2023 - 08.2024
- Provided excellent customer service while handling front-of-house operations, ensuring a welcoming atmosphere
- Managed cooking stations and ensured high-quality food preparation, demonstrating attention to detail and a commitment to quality
- Conducted inventory management, including restocking and ensuring ingredient freshness, supporting smooth operations
- Maintained a clean and organized work environment, adhering to all health and safety standards
- Addressed and resolved customer concerns professionally, contributing to a positive dining experience.
Education
Diploma in Hospitality Management -
Fanshawe College
Toronto, ONSkills
- Customer Service Excellence
- Cannabis Product Knowledge
- Sales & Merchandising
- POS System Proficiency
- Team Collaboration & Leadership
- Regulatory Compliance
- Supply Restocking
Certification
- CannSell Certification
- Smart Serve Certification
- Food Handler Certification
Timeline
Server and Bartender Helper
Bukhara Grill Restaurant
10.2023 - 08.2024
Kitchen and Front Team
LA Rios Mexican Grill
01.2023 - 08.2024
- CannSell Certification
- Smart Serve Certification
- Food Handler Certification
Diploma in Hospitality Management -
Fanshawe College
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