Bishal KC
Winnipeg,MB
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
2
2
years of professional experience
Work History
Barista
Himalayan Java Coffee
Kathmandu
05.2022 - 11.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Worked closely with team members to ensure smooth operations and a positive work environment
- Assisted in the organization and execution of in-store events and promotions, enhancing community engagement
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Cashier
Big Mart Mega Mart
02.2022 - 03.2023
- Delivered exceptional service to an average of 150 customers daily, ensuring a friendly and efficient checkout experience
- Accurately handle cash, credit, and debit transactions totaling up to $10,000 per shift, maintaining a balanced cash drawer
- Resolved customer complaints professionally according to company policy.
- I followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Science - Computer Science
University of Manitoba
Winnipeg, MB08-2028
Skills
- Up-selling
- Coffee expertise
- Beverage Preparation
- Menu Memorization
- Opening and closing duties
- Espresso machine operation
- Food Preparation
leadership and volunteer experience
- Developed training resources, such as presentations and manuals to support team members' skill development.
- Dean’s List, Kathmandu University, 2019-2020
- Consistently recognized for academic excellence and high GPA.
- Served as team leader for a sales team, setting sales targets, and providing guidance to team members.
- Employee of the Month" for exceptional customer service and operational efficiency (March 2023).
Additionalprofessionalskills
- Strong customer service skills.
- Clear and effective communication.
- Efficient time management.
- Proficiency in problem-solving.
- Creative mindset
Availability
Flexible
Awards
- Customer Service Excellence award
- Recognized as the best member of the year from Leo Club.
- Community Service award
- Employee of the Month award
- House Captain in School
- Food Handler Certification
Accomplishments
- Employee of the Month for brewing excellent Coffee at Affogato.
- Internship of Coffee in Cafe Affogato for 3 months.
- Became 5th among 50 people in barista competition.
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Barista
Himalayan Java Coffee
05.2022 - 11.2023
Cashier
Big Mart Mega Mart
02.2022 - 03.2023
Bachelor of Science - Computer Science
University of Manitoba
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