Bishal Gurung
Brampton,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Bhat-Bhateni Supermarket Pokhara
11.2021 - 07.2023
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Offered basic technical support for clients on wide range of company products.
Education
High School Diploma -
Georgian@ILAC
Toronto, ON04.2025
Skills
- Safety Regulations
- Correcting Discrepancies
- Customer Relationship Management
- Project Management
- Gift Wrapping Boxes
- Customer
- Customer Service
- Retail Marketing
- Product Knowledge
- MS Office Proficiency
- Quality Assurance
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Associate
Bhat-Bhateni Supermarket Pokhara
11.2021 - 07.2023
High School Diploma -
Georgian@ILAC
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