Summary
Overview
Work History
Education
Skills
Languages
Certification
Leadership Training Certificate
Timeline
Generic

Bisetsa Bonheur

Ottawa

Summary

Dynamic and motivated professional with a proven track record at Kitengela Town Mall, excelling in customer service and conflict resolution. Recognized for reliability and teamwork, I leverage strong problem-solving skills and proficiency in MS Office to enhance operational efficiency and foster positive client relationships. Highly organized and resilient, committed to achieving organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Volunteer Team Member

InterVersity Circle Square Ranch Big Clear Lake
02.2025 - 03.2025
  • Prepared and cooked meals for conference attendees, ensuring high standards of food safety and service.
  • Assisted in the care and maintenance of horse stables, including feeding, cleaning, and general upkeep.
  • Maintained the cleanliness and organization of residential cabins and communal areas through housekeeping duties.
  • Supported animal care by cleaning and maintaining the living spaces for barn animals (e.g., bunnies).
  • Managed kitchen duties such as washing dishes and maintaining a clean food preparation environment to support daily operations.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.

Housekeeping Room Attendant

Dexterra Group
08.2024 - 09.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Customer Services Representative

Kitengela Town Mall
04.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Health Sciences

Carleton University
Ottawa, ON
05-2028

High School Diploma -

Makueni Boys' High School
Nairobi, Kenya
11-2023

Skills

  • Excellent Customer service
  • Reliable, responsible, patient, and hardworking
  • Teamwork and collaboration
  • Problem-solving and attention to detail
  • Leadership qualities
  • Proficient in using (MS Office Word, Excel, PowerPoint, Outlook)
  • Highlight motivated, self starter, highly organized, and resilient

Languages

English
Full Professional
French
Limited Working
Swahili
Full Professional

Certification

Leadership Training Certificate

Leadership Training Certificate

While in high school my school provided us with a leadership training experience to strengthen our every day interactions with other students and good leadership qualities


Timeline

Volunteer Team Member

InterVersity Circle Square Ranch Big Clear Lake
02.2025 - 03.2025

Housekeeping Room Attendant

Dexterra Group
08.2024 - 09.2024

Customer Services Representative

Kitengela Town Mall
04.2022 - 08.2023

Bachelor of Science - Health Sciences

Carleton University

High School Diploma -

Makueni Boys' High School

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Bisetsa Bonheur