Bisenta Flores
Orange
Summary
Certified Occupational Therapy Assistant with over 5 years of experience working with a variety of individuals, adults and pediatrics. Well-versed in delivering effective therapeutic treatment, rehabilitation services, and documenting progress.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Occupational Therapy Assistant
Nyansa Learning
02.2024 - Current
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
- Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
- Helped improve fine motor, visual perception and sensory processing skills.
- Managed caseloads effectively while maintaining a focus on quality care delivery for each patient served.
- Implemented evidence-based practices into daily clinical work, staying abreast of current research and trends in the field.
- Built rapport with patients and families, fostering trust and open communication for optimal therapy outcomes.
Certified Occupational Therapy Assistant
PTNS Home Health
03.2023 - Current
- Educated patients and families on conditions, treatments and home exercises.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Helped improve fine motor, visual perception and visual motor skills.
- Completed administrative tasks such as scheduling appointments.
- Provided direct occupational therapy services in Home settings.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
- Provided compassionate care to patients with debilitating conditions.
- Evaluated treatment progress and adjusted to achieve maximum benefit.
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
- Maintained and promoted positive attitude toward clients and treatment programs.
Certified Occupational Therapy Assistant II
CHOC
02.2020 - 02.2024
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Helped improve fine motor, visual perception and sensory processing skills.
- Educated patients and families on conditions, treatments and home exercises.
- Provided direct occupational therapy services in Outpatient settings.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Provided compassionate care to patients with debilitating conditions.
- Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
- Supported and built caring relationships with patients with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, and developmental delay.
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
- Maintained and promoted positive attitude toward clients and treatment programs.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Promoted independence in activities of daily living by suggesting adaptions to activities.
- Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
- Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.
- Treated assigned patients in activities of daily living in supportive and maintenance programs under supervision.
- Gathered patient data and monitored patient progress at during therapy stages.
- Partnered with rehabilitation team to develop programming addressing capabilities of each patient.
- Documented patient treatment plans and recovery progress.
- Delegated facility maintenance tasks to aides for cleanliness and preparedness of treatment rooms.
- Worked with interdisciplinary teams to provide comprehensive treatment and support.
Certified Occupational Therapy Assistant I
Providence Speech And Hearing Center
07.2018 - 02.2020
- Provided education and instruction to patients and families.
- Promoted independence in activities of daily living by suggesting adaptions to activities.
- Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
- Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.
- Treated assigned patients in activities of daily living in supportive and maintenance programs under supervision.
- Selected, modified and customized adaptive equipment and assistive technology for patients.
- Gathered patient data and monitored patient progress at during therapy stages.
- Documented patient treatment plans and recovery progress.
Medical Assistant/Receptionist
St. Joseph Heritage Healthcare
10.2015 - 05.2019
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Medical Assistant/ Receptionist
Lestonnac Free Clinic
12.2014 - 10.2015
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Education
Associate of Science - Occupational Studies
Santa Ana College
Santa Ana, CA12.2018
Certificate - Medical Assisting
Santa Ana College
Santa Ana, CA06.2015
Skills
- Electronic Charting
- Healthcare Regulations
- Best Practices and Standards
- Supporting Daily Living Needs
Certification
- COTA/L- Certified Occupational Therapy Assistant State License: #OTA4374
- Occupational Therapy Assistant (COTA) National Board of Occupational Therapy Assistant (NBCOT) Certificate #400246
- Basic Life Support for Healthcare Providers, American Heart Association
Languages
Spanish
Native or Bilingual
Timeline
Certified Occupational Therapy Assistant
Nyansa Learning
02.2024 - Current
Certified Occupational Therapy Assistant
PTNS Home Health
03.2023 - Current
Certified Occupational Therapy Assistant II
CHOC
02.2020 - 02.2024
Certified Occupational Therapy Assistant I
Providence Speech And Hearing Center
07.2018 - 02.2020
Medical Assistant/Receptionist
St. Joseph Heritage Healthcare
10.2015 - 05.2019
Medical Assistant/ Receptionist
Lestonnac Free Clinic
12.2014 - 10.2015
Associate of Science - Occupational Studies
Santa Ana College
Certificate - Medical Assisting
Santa Ana College
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