OLIVIA NAKAYE
Toronto,ON
Summary
Accomplished Front Desk Receptionist and Customer Service Representative with a proven track record at W.DOHA HOTEL and LAMAISON HOTEL DOHA. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in problem-solving and verbal communication, adept at creating welcoming environments and efficient office workflows.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
W.DOHA HOTEL
04.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
LAMAISON HOTEL DOHA
02.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Business Administration And Management
TRINTY COLLEGE
KAMPALA03-2018
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
Languages
English
Professional Working
Timeline
Front Desk Receptionist
W.DOHA HOTEL
04.2023 - 12.2023
Customer Service Representative
LAMAISON HOTEL DOHA
02.2021 - 01.2023
Associate of Arts - Business Administration And Management
TRINTY COLLEGE
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