Biruk Fikru Lelissa
Toronto
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Fitness Center Team Leader
- Controlling overall the fitness center facility
- Increasing the fitness center monthly revenue
Assistant spa Manager
Hyatt Regency Addis Ababa
Addis Ababa
- Developed marketing materials for promotions and events, driving awareness of the spa''s offerings within the local community.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
Front office Team Leader
Hyatt Regency Addis Ababa
12.2018 - Current
- Managing and controlling overall the front office operation
- Attending daily Briefing and weekly Operation meetings
- Organizing The Front Office team Starting from opening
- Front office
- Bell person
- Drivers
Senior Front office supervisor
Marriott EXC. Apartment
08.2018 - 12.2018
- Managing and controlling overall the front office operation
- Attending daily Briefing and weekly Operation meetings
- In the absence of the FOM. Replacing his place and doing the task like, respond emails, respond the customers feedback on gss, creating financial plan, attending interview when we need to hire new associates, creating Lpp goals for all departments
- Front office
- Bell person
- Drivers
- Spa
- And Evaluating associate based on their day to day activities.
Front office supervisor
Marriott EXC. Apartment
09.2017 - 08.2018
- Learning new culture of the brand and sharing the product knowledge to the newcomer
- Managing the guest reward points to their account on the specific time frame
- Attending daily briefing and taking daily information From the top managers and transfer to the department associate
- Doing schedule managing attendance
- Controlling day to day activity and taking action for any hand need areas
Guest service agent
Marriott EXC. Apartment
12.2016 - 09.2017
- Register guests and assigns rooms. Accommodates special requests whenever possible
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Maintains the cleanliness and neatness of the front desk area.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
- Engaging with customers and fulfill their need
Sin. Front office receptionist
Saromaria Hotel
07.2016 - 12.2016
- Register guests and assigns rooms. Accommodates special requests whenever possible
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Maintains the cleanliness and neatness of the front desk area.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Learning New software (opera)
General Manager
London eye Hotel
01.2016 - 07.2016
- Handle established accounts to gain familiarity.
- Creating a plan that should lead the property to be successful
- Organizational character which makes the plane to be down on the ground
- Also staffing, managing the man power for the property
- Showing the direction of the company to all the associate by giving a training and makes them that the plane and the vision is achievable
- At last leading and direction the team.
- Controlling cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc.
Manager
Room Division
03.2014 - 11.2015
- Managing, directing and controlling the day to day activity.
- Creating a team which can face any challenge comes from the guests and always having a way to solve any problems in both department
- Controlling cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc.
- Work with two different departments which directly have relationship many times in a day, Front office and housekeeping
- Work with and through management to develop and implement actions that protect company assets and profitability.
Bell person & receptionist
Top ten hotel
09.2012 - 03.2014
- Register guests and assigns rooms. Accommodates special requests whenever possible
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Maintains the cleanliness and neatness of the front desk area.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Education
Bachelor of Arts - Hotel Management
Lion Ethiopia Tourisem Collage
Addis AbabaCertificate - Front office receptionist
Tesfa Hotel & Tourism Collage
01.2012
Skills
- Team leadership
Accomplishments
Employee of the month nominee
Employee of the month winner
Supervisor of the quarter winner
Employee of the Year Nominee
9 times mentioned on customers satisfaction survey certification
Languages
English
Full Professional
Certification
- Certificate of appreciation Edna addis hotel
- Recommendation certification
- Marriott executive Apartments
- MGS certification
- Chinese Travelers and the Li Yu Program (English)
- Do You Know The Chinese Travelers (English)
- Loyalty - Leading Loyalty (DLP)
- Loyalty - Exploring Member Benefits (DLP)
- Loyalty - Living Loyalty (DLP)
- Loyalty - Power of Loyalty (DLP)
- Information Security and Protection Training (ISPT) - eLearning 2018
- EMPOWER - Setup and Administration (DLP)
- Essential Skills for Supervisors and Managers - International Version
- EMPOWER - Learning Experience Survey (DLP)
- EMPOWER - Getting Started with GXP (DLP)
- EMPOWER - My Guest Experience Platform (DLP)
- Americas Campuses Phone Etiquette
- Phone Etiquette
- Compass Introduction
- 2017 Living Our Core Values: Growing Our Marriott Family to Build a Community
- OTA Customer Acquisition
- Guest Voice: Basics / Getting Started
- Compass Guest Arrival
- Compass Balancing Guest Interactions
- Compass Guest Departure
- Compass Lasting Impressions
- Compass - Problem Resolution and the LEARN Model
- Compass Hospitality on the Telephone
- Compass Arrival Planning - Setting the Stage for a Memorable Guest Experience
- Marriott Rewards Enrollment Goals and Incentives (Certification)
- Marriott Rewards Enrollments (Certification)
- Compass The GUEST Model
- Marriott Rewards Training for Marriott Executive Apartments
- Information Security and Protection Training (ISPT) - eLearning 2017
- Your Role in Preventing Human Trafficking: Recognize the Signs - English
Timeline
Front office Team Leader
Hyatt Regency Addis Ababa
12.2018 - Current
Senior Front office supervisor
Marriott EXC. Apartment
08.2018 - 12.2018
Front office supervisor
Marriott EXC. Apartment
09.2017 - 08.2018
Guest service agent
Marriott EXC. Apartment
12.2016 - 09.2017
Sin. Front office receptionist
Saromaria Hotel
07.2016 - 12.2016
General Manager
London eye Hotel
01.2016 - 07.2016
Manager
Room Division
03.2014 - 11.2015
Bell person & receptionist
Top ten hotel
09.2012 - 03.2014
Fitness Center Team Leader
Certificate - Front office receptionist
Tesfa Hotel & Tourism Collage
Assistant spa Manager
Hyatt Regency Addis Ababa
Bachelor of Arts - Hotel Management
Lion Ethiopia Tourisem Collage