Birpal Kaur
Langley,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Trimlite Mfg Canada
04.2021 - Current
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Surecold Refrigerated Storage
09.2017 - 11.2020
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collections Officer
CBV Collection Services Ltd
04.2016 - 07.2017
- Researched accounts and completed due diligence to resolve collection problems.
- Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used probing techniques to determine debtors' reasons for delinquency.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Utilized skip tracing tools to locate clients.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Located and monitored overdue accounts by using automated systems.
- Negotiated to collect balance in full.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Advised customers of necessary actions and strategies for debt repayment.
- Verified and reviewed customer account information.
Manager
Dhanti Investments Ltd. (Subway)
08.2013 - 03.2016
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Science
Columbia College
Vancouver04.2013
High School Diploma -
G.H.G Public Senior Secondary School
India03.2011
Skills
- Microsoft Word
- Executive Management Support
- Customer Account Management
- Documentation
- Customer Relations
- Clerical Support
- Schedule Mastery
- Computer Proficiency
- Policy and Procedure Adherence
- Microsoft Excel
- Spreadsheets
- Merchandise Orders and Exchanges
- Coordination
- Promotional Support
- Multi-Line Phone Talent
- Calm and Professional Under Pressure
- Senior Leadership Support
- Product Organization
- Team Development
- Conflict Resolution
- Microsoft PowerPoint
- Order Processing
- Retail Sales Customer Service
- Active Listening
- Order Fulfillment
- Customer Service
- Call Center Operations
- Staff Training
- Critical Thinking
- Multilingual
Timeline
Customer Service Representative
Trimlite Mfg Canada
04.2021 - Current
Customer Service Representative
Surecold Refrigerated Storage
09.2017 - 11.2020
Collections Officer
CBV Collection Services Ltd
04.2016 - 07.2017
Manager
Dhanti Investments Ltd. (Subway)
08.2013 - 03.2016
No Degree - Science
Columbia College
High School Diploma -
G.H.G Public Senior Secondary School
Similar Profiles
Kyle BannermanKyle Bannerman
Manufacturing Associate at Honda of Canada MfgManufacturing Associate at Honda of Canada Mfg
Aakash SheoranAakash Sheoran
Summer Student Associate at Honda of Canada Mfg.Summer Student Associate at Honda of Canada Mfg.
Mustafizur RahmanMustafizur Rahman
. Assembly Line Worker at Honda Of Canada Mfg.. Assembly Line Worker at Honda Of Canada Mfg.
Prateek AgarwalPrateek Agarwal
Scheduler at Fraser Health AuthorityScheduler at Fraser Health Authority
Songquan BianSongquan Bian
Director at MEMEDA Auto Detailing LtdDirector at MEMEDA Auto Detailing Ltd