Birkan YILDIZ

1. Oversaw the management of sales department stocks, serving as the logistics
support lead.
2. Coordinated the ordering process for stocks from domestic warehouses to ensure
seamless entry into store inventories, while keeping relevant departments informed.
3. Proactively anticipated and maintained necessary stocks based on planned activities
within the sales department.
4. Executed responsibilities in the logistics department to optimize store stocks for
maximum efficiency.
5. Directed and supervised stock transfer processes with other Ikea stores nationwide.
6. Compiled comprehensive reports on all logistics activities, providing timely
communication to store management.
7. Fostered efficient and organized collaboration with logistics team members.
8. Facilitated information flow with both logistics team members and the logistics goods receiving department.

1. Orchestrated the logistical intricacies of Turkish food orders, managing the retrieval
process from the airport and overseeing their seamless transfer to San Francisco's cold
storage facilities. Maintained meticulous records for these operations.
2. Oversaw the acquisition of orders from restaurants in San Francisco and
neighboring cities. Coordinated the precise delivery of food orders to these
establishments while maintaining comprehensive records.
3. Initiated and managed the procurement of new orders from the production factory
or suppliers in Turkey to ensure a streamlined supply chain.

• Ensured timely pickups and drop-offs, enhancing customer satisfaction through efficient route planning.
• Maintained vehicle cleanliness and functionality, adhering to safety protocols for passenger safety.
• Adapted to changing traffic patterns, optimizing routes to minimize delays and improve service reliability.
• Collaborated with passengers to resolve concerns, fostering positive relationships and repeat business.

• Resolved customer inquiries through effective communication and problem-solving skills.
• Maintained up-to-date knowledge of products, services, and promotional offerings.
• Assisted in training new staff on customer service protocols and system navigation.
• Streamlined complaint resolution processes to enhance customer satisfaction levels.
• Collaborated with cross-functional teams to improve service delivery efficiency.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Collaborated with management to streamline budgeting processes, ensuring alignment with corporate financial objectives.
• Established best practices for inventory management, reducing waste and enhancing resource allocation strategies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Oversaw daily operations to maintain store cleanliness and organization.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.