Hi, I’m
Birhanu Kibret Abay
Bank Manager
Edmonton,Alberta
Summary
Reliable hard working
Overview
12
years of professional experience
6
years of post-secondary education
Work History
Lion international bank S.CAddis Ababa, Ethiopia
Bank Branch Manager
04.2011 - 09.2023
Job overview
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Education
Leadstar UniversityEthiopia
MBA from Business Administration
09.2018 - 09.2020
Rift Valley UniversityAddis Ababa Ethiopia
Bachelor of Arts from Accounting
09.2011 - 09.2015
Skills
- Team and Staff Supervision
- Risk Mitigation Strategies
- Relationship Management
- Financial Industry Computer Systems Loan Accountant
- Proactive Problem-Solving
- Team Player
- Key Performance Indicators (KPI)
- Capital Improvement Planning
- Training and Development
Languages
English
Professional Working
Timeline
Leadstar University
MBA from Business Administration
09.2018 - 09.2020
Rift Valley University
Bachelor of Arts from Accounting
09.2011 - 09.2015
Bank Branch Manager
Lion international bank S.C
04.2011 - 09.2023
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