Birhan Alem
Toronto,ON
Summary
Motivated Administrator with more than 7 years of experience offering office support in different areas . Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
SPIRHR (local NGO)
2019.10 - 2024.10
- Coordinated appointments, meetings and conferences.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Drove customer feedback to deliver information to management for corrective action.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Scheduled appointments between clients and customers and internal staff members.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Scheduled appointments, meetings and events for management staff.
Assistant Administrator and Accountant
ECC Energy PLC.
2016.06 - 2019.09
- Facilitated and tracked communication between employees, departments, vendors, and other stakeholders.
- Provided general administrative support including scheduling appointments, preparing documents, processing invoices and organizing meetings.
- Developed processes to streamline workflow within the organization's administrative functions.
- Created reports using MS Office Suite programs.
- Organized and maintained filing system for all documents related to administration, such as contracts, personnel records, customer data.
- Documented [Type] expenses, entered invoices, and performed other accounting jobs.
- Coordinated travel arrangements for management team members.
Education
MBA - Business Administration
At. Mary University
Ethiopia 2022-07
Bachelor of Science - Statistics
Aksum University
Ethiopia 2014-07
Skills
- Reception Oversight
- Clerical Support
- Digital Archiving
- Data Entry
- Calendar Management
- Presentation Design
- Minute Taking
- Microsoft Excel
- Meticulous Attention to Detail
Timeline
Administrative Assistant
SPIRHR (local NGO)
2019.10 - 2024.10
Assistant Administrator and Accountant
ECC Energy PLC.
2016.06 - 2019.09
MBA - Business Administration
At. Mary University
Bachelor of Science - Statistics
Aksum University
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