Birendra Shah
Brandon,MB
Summary
Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking additional responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Dedicated food service worker proficient in customer service, food handling, and preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management. Manager with excellent communication skills and rapid and precise customer service skills. Experienced manager professional with strong leadership and relationship-building skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Brandon, Manitoba
06.2023 - Current
- Supervised daily operations to enhance workflow and customer service efficiency.
- Trained team members on food safety and service standards to ensure compliance.
- Managed inventory levels, restocking supplies to meet demand.
- Coordinated staff schedules, optimizing coverage during peak hours.
- Resolved customer complaints promptly to uphold satisfaction.
- Enforced company policies and procedures to maintain operational integrity.
- Handled daily cash intake by accurately counting registers and tabulating profits.
Restaurant Manager
Emirates Fast Food Co LLC
Abu Dhabi
04.2021 - 04.2023
- Created fun team building activities to engage staff in up selling to meet revenue targets.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Reduced labor costs by % whilst maintaining excellent service and profit levels.
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Assistant manager
Emirates Fast Food Co LLC
Abu Dhabi
10.2017 - 04.2021
- Followed all health and safety policies when handling food and beverages to uphold proper standards.
- Resolved guest complaints quickly and efficiently.
- Monitored guests for intoxication and immediately reported concerns to management.
- Maintained high standards of cleanliness and sanitation.
- Delivered quality service by providing a warm and welcoming environment.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Correctly calculated inventory and ordered appropriate supplies.
Crew trainer
Emirates Fast Food Co LLC
Abu Dhabi
04.2015 - 10.2017
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Assembled food orders while maintaining appropriate portion control.
- Pleasantly and courteously interacted with customers.
- Train new employee with buddy program in all station
- Train employee with four methods of training
- Prepared weekly expiration and stock for daily food product.
- Prepared all food orders within a 2-3 minute time frame.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
service crew
Emirates Fast Food Co LLC.
Abu Dhabi
03.2013 - 04.2015
- Greeted customers and provided excellent customer service.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Performed all position responsibilities accurately and in a timely manner.
- Followed food safety procedures according to company policies and health and safety regulations.
- Handled currency and credit transactions quickly and accurately.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
GRADUATE ON SCIENCE -
DAMAK MULTIPLE CAMPUS
DAMAK, JHAPA01.2012
Secondary Education Exam -
BHRIKUTI MODEL ACADEMY
URLABARI, MORANG01.2008
Skills
- Customer-oriented service
- Organized multitasking
- Team collaboration
- Upselling expertise
- Cash handling proficiency
- Computer literacy
Certification
- Certified RMK certification by Abu Dhabi food authority.
- Crew trainer class on 2015
- Swing manager class on 2018
- Advance shift management class on 2019
- DiIM Class on 2021 (received professional manager award)
- Best assistant manager of the year on 2019 and 2020
Disclaimer
I hereby certify that above mentioned information is true and correct to the best of my knowledge and belief. Birendra Shah +1-2049221923
References
References available upon request.
Timeline
Shift Manager
McDonald's
06.2023 - Current
Restaurant Manager
Emirates Fast Food Co LLC
04.2021 - 04.2023
Assistant manager
Emirates Fast Food Co LLC
10.2017 - 04.2021
Crew trainer
Emirates Fast Food Co LLC
04.2015 - 10.2017
service crew
Emirates Fast Food Co LLC.
03.2013 - 04.2015
GRADUATE ON SCIENCE -
DAMAK MULTIPLE CAMPUS
Secondary Education Exam -
BHRIKUTI MODEL ACADEMY
Similar Profiles
Tomos MorgansTomos Morgans
Food Service Worker at McDonald'sFood Service Worker at McDonald's
Grace BishopGrace Bishop
Crew Trainer at McDonald'sCrew Trainer at McDonald's
PRAGNESHKUMAR PARMARPRAGNESHKUMAR PARMAR
Trainer of crew at McDonald'sTrainer of crew at McDonald's
Patrick HauckPatrick Hauck
Assistant General Manager at McDonald'sAssistant General Manager at McDonald's
Rochelle GreenRochelle Green
Bartender at Great Western RoadhouseBartender at Great Western Roadhouse