Biren Prajapati
Service Advisor
Kitchener,ON
Summary
Here I have good experience in delivery industries. five star retting with customer satisfaction in food delivery as well as customer ride
Overview
18
18
years of professional experience
3
3
Automotive Warranty Manager
2
2
Automotive Service Supervisor
7
7
Automotive Technician
Work History
Delivery Driver
Skip the Dishes, Uber, Door Dash, Pizza Hut, Medicine Delivery
08.2024 - Current
- Current Working in Uber ride,Lyft ride, Medicine delivery
- Provide excellent customer service and build customer loyalty by delivering food in a timely, cordial manner
- Ensure orders are delivered accurately and in good condition.
- Communicate any issues or delays and resolve problems efficiently.
- Represent the company with excellence and professionalism by driving safely, exercising good judgment and treating customers with respect.
- Keep in contact to customer about any delay or any other issues.
- Delivered packages to customer doorsteps and business offices.
Service Technician
Top Gear Automotive
09.2020 - 11.2025
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Service Technician
Carget Automotive
07.2019 - 06.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Automotive Service Advisor
Hyundai Dealership
04.2011 - 06.2015
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Warranty Service Manager
Hyundai Dealership
08.2009 - 05.2011
- Implemented a centralized database system for tracking warranties, allowing for better monitoring and reporting capabilities.
- Conducted root cause analysis for major warranty issues, identifying problem areas and implementing corrective actions.
- Served as the primary point of contact for customers regarding all aspects of their warranties, fostering strong relationships built on trust and responsiveness.
- Participated in cross-functional meetings to discuss product quality concerns, driving continuous improvement initiatives across the organization.
Automotive Supervisor
Hyundai Dealership
08.2007 - 06.2009
- Conducted performance evaluations for team members, providing constructive feedback to foster growth and development.
- Developed and executed strategic plans focused on increasing overall departmental success.
- Facilitated open communication among team members to address challenges proactively and promote a positive work environment.
- Ensured compliance with OSHA regulations and environmental guidelines throughout the workshop area.
Education
High School Diploma -
Automotive Engineering From Polytechnic Ahmedabad
Ahmedabad, Gujarat, India 08-2015
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Delivery Driver
Skip the Dishes, Uber, Door Dash, Pizza Hut, Medicine Delivery
08.2024 - Current
Service Technician
Top Gear Automotive
09.2020 - 11.2025
Service Technician
Carget Automotive
07.2019 - 06.2020
Automotive Service Advisor
Hyundai Dealership
04.2011 - 06.2015
Warranty Service Manager
Hyundai Dealership
08.2009 - 05.2011
Automotive Supervisor
Hyundai Dealership
08.2007 - 06.2009
High School Diploma -
Automotive Engineering From Polytechnic Ahmedabad
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