Biren Prajapati
Toronto,ON
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Attendant
Circle K
12.2021 - Current
- Focus on providing excellent customer service, interacting with customers, and quickly addressing any customer issues that arise.
- Hold regular meetings with district staff, provide training sessions, and communicate important directives to store operators.
- Oversee store operations, maintain cleanliness, monitor stock levels, and ensure compliance with company policies and procedure.
- Play an active role in hiring, training and nurturing store operators and corporate managers.
- Implement security measures, conduct mystery shopper evolutions, and ensure adherence to health and safely protocols.
- Review financial records and banking transactions at the store level to ensure accuracy and compliance.
- prevent losses by keeping close track of inventory, managing turnover effectively, and investigating and cases of theft.
- In charge of profit and losses, overseeing operational costs, achieving sales, targets, and executing contracts.
Assistant Manager
The Veggie Thali
05.2018 - 04.2024
- Addressed customer inquiries and concerns promptly, maintaining a high level of customer satisfaction.
- prepared and cooked a variety of dishes according to recipes, ensuring consistency in taste and presentation.
- collaborated with kitchen staff to coordinate timings and delivery of meals, ensuring optimal freshness and quality.
- directed and supervised a team of servers, kitchen staff, and support personnel to ensure smooth restaurant operations.
- Provide training, guidance, and feedback to staff members to enhance their skills and performance.
- Monitored inventory levels and conducted regular stock checks to prevent shortages and minimize waste.
- effectively handled customer complaints and resolved to ensure a positive resolution and maintain customer loyalty.
- managed challenging situations with diplomacy and professionalism, diffusing tensions and restoring a pleasant dinning atmosphere.
Line Cook
Hooters
01.2018 - 03.2018
- Developed innovative, creative menu items and recipes.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Cultural Show Organizer and Choreographer
Shilpagya Events
05.2012 - 07.2017
- Collaborated with cross-functional teams to ensure smooth execution of large-scale events, resulting in positive feedback from stakeholders.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Scheduled and organized catering, transportation and staffing to manage event logistics.
- Helped clients to maintain independence and quality of life.
- Experiment with different types of dancer, steps, dances, and placements, testing ideas informally to get feedback from dancers.
Education
Business Marketing - Marketing
Centennial College of Applied Arts And Technology
Scarborough, ON12.2019
Business Foundations -
Centennial College of Applied Arts And Technology
Scarborough, ON12.2018
Bachelor of Commerce -
Lokmanya College
Gujarat, India 04.2015
Skills
- Ability to lead and motivate teams, delegate tasks Effectively, and foster a positive work environment
- Strong verbal and written communication skills to interact with customers, employee, and vendors
- Capacity to identify challenges, develop solutions, and make sound decisions under pressure
- Proficiency in managing multiple tasks, prioritizing responsibilities, and maintaining attention to detail
- Collaboration with colleagues to achieve common goals and contribute to cohesive work environment
- Ability to thrive in fast-paced environments and adjust to changing circumstances or priorities
- Familiarity with relevant software systems, equipment operation, and industry-specific tools
- Understanding of safety regulations, health codes, and legal requirements to ensure adherence and mitigate risks
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
Food Handler Certificate
Environics Analytics
Driving License Class G
Timeline
Sales Attendant
Circle K
12.2021 - Current
Assistant Manager
The Veggie Thali
05.2018 - 04.2024
Line Cook
Hooters
01.2018 - 03.2018
Cultural Show Organizer and Choreographer
Shilpagya Events
05.2012 - 07.2017
Business Marketing - Marketing
Centennial College of Applied Arts And Technology
Business Foundations -
Centennial College of Applied Arts And Technology
Bachelor of Commerce -
Lokmanya College
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