Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Biraj Raya

Mississauga,ON

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Bhatbhateni Supermarket
04.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information

Sales Associate

Department Store
11.2020 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Lambton College
Mississauga, ON
08.2025

BSc(Hons) Computer Science - Information Technology

Herald College Kathmandu
Kathmandu, Nepal
12.2022

Skills

  • Technical Support
  • Call Triaging
  • Executive Management Support
  • Microsoft Excel
  • Product Organization
  • Managing Multiple Tasks
  • Monitoring
  • Microsoft Word
  • Active Listening
  • Sales Expertise
  • Project Management Abilities
  • Problem-Solving Ability

Availability

  • Sunday :- All Day
  • Monday:- All Day
  • Tuesday:- 6AM- 2 PM / 12 PM- 6 AM
  • Wednesday:- 6AM- 2 PM / 12 PM- 6 AM
  • Thursday:- All Day
  • Friday:- All Day
  • Saturday:- All Day

Timeline

Customer Service Representative

Bhatbhateni Supermarket
04.2022 - 01.2023

Sales Associate

Department Store
11.2020 - 11.2021

High School Diploma -

Lambton College

BSc(Hons) Computer Science - Information Technology

Herald College Kathmandu

Similar Profiles

CREATE PROFILE
Biraj Raya