Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bipraraj Das

Toronto,ON

Summary

Dynamic QA Manager with extensive experience in banking and Contact Center as a Service (CCaaS) domains, adept at project management and risk analysis. Skilled in different project methodologies (Agile and traditional) and successfully led cross-functional teams to enhance software reliability and compliance, achieving project objectives on time. Expert in developing testing strategies and fostering stakeholder communication, driving quality assurance excellence in Agile environments. Experienced in working on business development activities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Program Manager-QA

Scotiabank (On contract)
Toronto, ON
01.2025 - Current
  • Managed the Contact Center as a Service (CCaaS) QA team as a QA Program Manager.
  • Coordinated with cross-functional teams like IVR, Telephony, AS400, Pega, and Reporting within the Contact Center domain for timely execution and alignment of projects.
  • Coordinated with the Genesys Cloud Services team (vendor) and ensured their timely completion of contact center deliverables.
  • Managed testing timelines and resources, achieving all project objectives successfully.
  • Developed comprehensive QA strategy, identified risks, and monitored progress toward completion.
  • Analyzed testing risks and devised mitigation strategies to safeguard project integrity.
  • Monitored performance metrics to ensure adherence to deadlines and task completion.
  • Facilitated meetings for requirements gathering and regular project updates.
  • Provided guidance to team members, ensuring targets met within established timelines.

QA Manager

Tata Consultancy Services (Contract for TD Bank)
Toronto, Ontario
04.2019 - 12.2024
  • Coordinated delivery of releases across multiple business lines, including Credit Cards and Everyday Banking.
  • Led enterprise-level program with a complex partnership between bank and leading airline for two years.
  • Developed and implemented testing strategies to enhance software functionality and reliability.
  • Reviewed project documentation to ensure compliance with industry standards and regulations.
  • Managed daily activities of QA personnel, setting goals, providing guidance, and assigning tasks.
  • Planned resources to ensure efficient project execution within budget constraints.
  • Defined processes for testing, defect reporting, and bug fixing, reviewing relevant reports regularly.
  • Communicated project progress, risks, and solutions effectively to stakeholders.

QA Manager

TD Bank
Toronto, Ontario
08.2016 - 04.2019
  • Coordinated delivery of releases across multiple business lines, including Credit Cards, Personal Loans, and Overdraft Protection.
  • Participated in Sprint planning, Sprint Demos, and Retrospective.
  • Developed and implemented a test plan and strategy.
  • Reviewed project documentation to ensure compliance with industry standards and regulations.
  • Managed daily activities of QA personnel, setting goals, providing guidance, and assigning tasks.
  • Worked across different testing cycles, like SIT, PAT, and Production Support, in an Agile environment.
  • Defined processes for testing, defect reporting, and bug fixing, reviewing relevant reports regularly.
  • Communicated project progress, risks, and solutions effectively to stakeholders.

Senior QA Lead

Cognizant Technology Solutions
Kolkata, India
02.2010 - 08.2016
  • Led the quality assurance team in the banking and personal insurance domains.
  • Develop strategies to improve the testing process.
  • Collaborated with development teams to resolve defects and improve software quality.
  • Defining quality objectives and policies, identifying customer requirements, and best practices that apply to your products or services.
  • Review the automation roadmap for projects and releases.
  • Identified training requirements to meet quality standards.
  • Applied appropriate test measurements and recording metrics.

Application Developer

JP Morgan Chase
Mumbai, India
08.2008 - 02.2010
  • Analysis of Requirements and Estimation.
  • Development and maintenance of the different modules in Pega.

Consultant-CRM

Cognizant Technology Solutions
Kolkata, India
02.2004 - 07.2008
  • Analysis of Requirements and Estimation.
  • Development and maintenance of the different modules in Pega

Education

Bachelor of Technology - Electrical Engineering

NIT Silchar
India
05-2003

Skills

  • Project and program management
  • Quality assurance
  • Risk analysis
  • Testing strategy
  • Stakeholder communication
  • Conflict management
  • Agile and traditional methodologies
  • Business development
  • Confluence, JIRA, HP ALM, and Genesys Cloud
  • Mainframe, AS/400
  • JAWS, TalkBack, VoiceOver

Certification

  • PMP-PMI
  • Certified SAFe® 6 for Teams
  • Professional Scrum Master (PSM)
  • ISTQB-Foundation

Timeline

Program Manager-QA

Scotiabank (On contract)
01.2025 - Current

QA Manager

Tata Consultancy Services (Contract for TD Bank)
04.2019 - 12.2024

QA Manager

TD Bank
08.2016 - 04.2019

Senior QA Lead

Cognizant Technology Solutions
02.2010 - 08.2016

Application Developer

JP Morgan Chase
08.2008 - 02.2010

Consultant-CRM

Cognizant Technology Solutions
02.2004 - 07.2008

Bachelor of Technology - Electrical Engineering

NIT Silchar

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