Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bipanpreet Kaur

Calgary,Canada

Summary

Expert in enhancing policies and procedures to boost patient satisfaction and streamline workflows in high-traffic practices. Proven administrator with exceptional communication, planning, and leadership abilities. Demonstrated expertise in office coordination and a strong commitment to collaborative efforts. Proficient in restructuring office environments for optimal functionality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Supervisor

YYC Electric Wholesale LTD.
Calgary, Alberta
02.2024 - Current
  • Supervised daily store operations and ensured compliance with company policies.
  • Trained new staff on customer service standards and operational procedures.
  • Coordinated inventory management and restocked merchandise efficiently.
  • Monitored sales trends and provided feedback to enhance product placement.
  • Conducted regular team meetings to discuss goals and address concerns.
  • Implemented visual merchandising strategies to enhance store presentation.
  • Assisted in resolving customer complaints and ensured satisfaction levels remained high.
  • Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.

Lead Hand

Ecotex Healthcare Linen Service
03.2022 - 12.2023
  • Ensured quality control of healthcare linens through meticulous receiving and inspection.
  • Sorted, folded, and packaged clean linens according to established quality standards.
  • Maintained accurate inventory records by loading and unloading linen carts and delivery trucks.
  • Collaborated with team members to enhance efficiency and meet production targets.
  • Followed safety protocols to uphold a secure working environment.
  • Participated in periodic inventory checks to verify stock accuracy.
  • Operated industrial washing machines and dryers for effective linen processing and sanitation.

Registration Associate

Trillium Health Partners
Mississauga, Canada
01.2023 - 05.2023
  • Company Overview: Mississauga Hospital | Mississauga, ON
  • Worked collaboratively with facility triage nurses, ensuring efficiency to support patients' overall management upon registration arrival.
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Maintained customer support to internal and external customers.
  • Ensured customer satisfaction with forward-thinking strategies for customer needs and resolving concerns.
  • Performed data entry on Epic.
  • Scanned identifications and private insurances, and OHIP validation.
  • Managed appointments, registrations, and patient relations.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Education

Diploma - Office Administration: Health Services

Centennial College of Applied Arts and Technology
Scarborough, ON
05.2023

High School Diploma -

Government Girls Senior Secondary School
Ludhiana, Punjab
04.2020

Skills

  • Employee scheduling and meeting coordination
  • Customer follow-up and service
  • Inventory management and replenishment
  • Clerical and departmental support
  • Organization and time management
  • Mail sorting and database administration
  • Interpersonal communication skills
  • Report authoring and quality control
  • Adaptive learning strategies
  • Visual merchandising techniques
  • Advanced data entry skills
  • Retail operations expertise

Certification

  • First Aid/CPR Certified
  • Licensed Private investigation and security
  • Certified Microsoft Office Expert
  • Certified Typist (50WPM)

Timeline

Retail Supervisor

YYC Electric Wholesale LTD.
02.2024 - Current

Registration Associate

Trillium Health Partners
01.2023 - 05.2023

Lead Hand

Ecotex Healthcare Linen Service
03.2022 - 12.2023

Diploma - Office Administration: Health Services

Centennial College of Applied Arts and Technology

High School Diploma -

Government Girls Senior Secondary School

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