Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bipana Thapa

Surrey,British Columbia

Summary

Driven professional with a proven track record at Doleshwor Village Resort, adept in customer service and complaint handling, enhancing loyalty and resolving high-stress disputes. Excelled in boosting sales revenue through targeted strategies and improving social media presence, showcasing critical thinking and Microsoft Excel proficiency. Achieved significant follower growth, demonstrating exceptional problem-solving abilities and active listening skills.

Overview

3
3
years of professional experience

Work History

Costumer Service Representative

Doleshwor Village Resort
05.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales and Marketing Assistant

Chitwan Garden Resort
06.2021 - 04.2022
  • Assisted call-in customers with questions and orders.
  • Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
  • Boosted sales revenue by developing and implementing targeted marketing strategies.
  • Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.

Education

Bachelor's in Hotel Management - Management Studies

Kantipur International College
Kathmandu, Nepal
03.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Microsoft Excel
  • Complaint Handling

Languages

English
Professional Working

Timeline

Costumer Service Representative

Doleshwor Village Resort
05.2022 - 08.2024

Sales and Marketing Assistant

Chitwan Garden Resort
06.2021 - 04.2022

Bachelor's in Hotel Management - Management Studies

Kantipur International College

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Bipana Thapa