Bionka Eshkawkogan-Maiangowi
Summary
Self-motivated and cheerful customer service with 5+ years of experience in the customer service industry. Dedicated to company success, contributing to the overall satisfaction with customers and seeking a position that will allow me to grow professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Security Administrative Worker
Ontario Works
Wikwemikong, ON
01.2024 - 11.2024
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained office supply inventory and ordered new supplies.
- Successfully restructured filing system resulting in easier document retrieval process saving employee time on administrative tasks.
- Directed preparation of records such as agendas, notices, and minutes.
- Managed incoming calls and emails professionally while directing inquiries to appropriate personnel for resolution.
- Enhanced customer satisfaction through prompt handling of inquiries, issues, and service requests.
Waitress
Ed's Family Restaurant
Wikwemikong, ON
12.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food and Beverage Supervisor
Stella's Gelato Cafe
Tobermory, ON
05.2023 - 09.2023
- Opening/closing shop
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Housekeeping Attendant
Harrison Hot Springs Resort
Harrison Hot Springs, BC
11.2022 - 03.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
- Disinfected and mopped rooms to keep facilities sanitary and clean.
Event Staff, Pro Shop Attendant, Beverage Cart
Rainbow Ridge Golf Course
Manitowaning, ON
05.2019 - 10.2021
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided general cleaning of venue spaces before, during and after events.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
- Greeted guests and inquired into beverage choices.
- Operated POS system to facilitate cash and credit transactions and refunds.
Cashier
Andy's IFT Foodtown
Wikwemikong, ON
06.2016 - 08.2017
- Greeted customers and assisted where needed
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Kenjgewin Teg
Skills
- Excellent time management skills
- Detail oriented and organized
- Problem-solving abilities
- Collaboration talent
- Quick learner
- Strong work ethic
Certification
- Smart Serve
- Food Handlers
- WHMIS
- Pro Serve
- First Aid/CPR
Timeline
Food Security Administrative Worker
Ontario Works
01.2024 - 11.2024
Waitress
Ed's Family Restaurant
12.2023 - 03.2024
Food and Beverage Supervisor
Stella's Gelato Cafe
05.2023 - 09.2023
Housekeeping Attendant
Harrison Hot Springs Resort
11.2022 - 03.2023
Event Staff, Pro Shop Attendant, Beverage Cart
Rainbow Ridge Golf Course
05.2019 - 10.2021
Cashier
Andy's IFT Foodtown
06.2016 - 08.2017
Kenjgewin Teg