Self-motivated and cheerful customer service with 5+ years of experience in the customer service industry. Dedicated to company success, contributing to the overall satisfaction with customers and seeking a position that will allow me to grow professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Security Administrative Worker
Ontario Works
01.2024 - 11.2024
Streamlined office processes by implementing efficient filing and organizational systems.
Maintained office supply inventory and ordered new supplies.
Successfully restructured filing system resulting in easier document retrieval process saving employee time on administrative tasks.
Directed preparation of records such as agendas, notices, and minutes.
Managed incoming calls and emails professionally while directing inquiries to appropriate personnel for resolution.
Enhanced customer satisfaction through prompt handling of inquiries, issues, and service requests.
Waitress
Ed's Family Restaurant
12.2023 - 03.2024
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Food and Beverage Supervisor
Stella's Gelato Cafe
05.2023 - 09.2023
Opening/closing shop
Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Housekeeping Attendant
Harrison Hot Springs Resort
11.2022 - 03.2023
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
Disinfected and mopped rooms to keep facilities sanitary and clean.
Event Staff, Pro Shop Attendant, Beverage Cart
Rainbow Ridge Golf Course
05.2019 - 10.2021
Set up event facilities and equipment, cleaned areas and organized supplies.
Provided general cleaning of venue spaces before, during and after events.
Took phone calls to book tee times and answer questions pertaining to golf operations.
Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
Greeted guests and inquired into beverage choices.
Operated POS system to facilitate cash and credit transactions and refunds.
Cashier
Andy's IFT Foodtown
06.2016 - 08.2017
Greeted customers and assisted where needed
Operated cash register to record transactions accurately and efficiently.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC