Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bionka Eshkawkogan-Maiangowi

Summary

Self-motivated and cheerful customer service with 5+ years of experience in the customer service industry. Dedicated to company success, contributing to the overall satisfaction with customers and seeking a position that will allow me to grow professionally.



Overview

8
8
years of professional experience
1
1
Certification

Work History

Food Security Administrative Worker

Ontario Works
01.2024 - 11.2024
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Maintained office supply inventory and ordered new supplies.
  • Successfully restructured filing system resulting in easier document retrieval process saving employee time on administrative tasks.
  • Directed preparation of records such as agendas, notices, and minutes.
  • Managed incoming calls and emails professionally while directing inquiries to appropriate personnel for resolution.
  • Enhanced customer satisfaction through prompt handling of inquiries, issues, and service requests.

Waitress

Ed's Family Restaurant
12.2023 - 03.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Food and Beverage Supervisor

Stella's Gelato Cafe
05.2023 - 09.2023
  • Opening/closing shop
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Housekeeping Attendant

Harrison Hot Springs Resort
11.2022 - 03.2023
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disinfected and mopped rooms to keep facilities sanitary and clean.

Event Staff, Pro Shop Attendant, Beverage Cart

Rainbow Ridge Golf Course
05.2019 - 10.2021
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Provided general cleaning of venue spaces before, during and after events.
  • Took phone calls to book tee times and answer questions pertaining to golf operations.
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
  • Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
  • Greeted guests and inquired into beverage choices.
  • Operated POS system to facilitate cash and credit transactions and refunds.

Cashier

Andy's IFT Foodtown
06.2016 - 08.2017
  • Greeted customers and assisted where needed
  • Operated cash register to record transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Kenjgewin Teg

Skills

  • Excellent time management skills
  • Detail oriented and organized
  • Problem-solving abilities
  • Collaboration talent
  • Quick learner
  • Strong work ethic

Certification

  • Smart Serve
  • Food Handlers
  • WHMIS
  • Pro Serve
  • First Aid/CPR

Timeline

Food Security Administrative Worker

Ontario Works
01.2024 - 11.2024

Waitress

Ed's Family Restaurant
12.2023 - 03.2024

Food and Beverage Supervisor

Stella's Gelato Cafe
05.2023 - 09.2023

Housekeeping Attendant

Harrison Hot Springs Resort
11.2022 - 03.2023

Event Staff, Pro Shop Attendant, Beverage Cart

Rainbow Ridge Golf Course
05.2019 - 10.2021

Cashier

Andy's IFT Foodtown
06.2016 - 08.2017

Kenjgewin Teg
Bionka Eshkawkogan-Maiangowi