Biong Deng
Hamilton,Canada
Summary
- Proven track record in collecting, analyzing, and interpreting qualitative and quantitative data to drive strategic decision-making and organizational effectiveness.
- Proficiency in Microsoft Office Suite, coupled with expertise in utilizing data analysis tools and software to generate actionable insights and optimize business processes.
- Bilingual fluency in Swahili and English languages, enabling effective communication and collaboration with diverse stakeholders.
- Demonstrated ability to thrive in dynamic environments, with a proactive and adaptable approach to overcoming challenges and achieving organizational goals.
Overview
2
2
years of professional experience
Work History
Developmental Support Worker
Bethesda Community Services
06.2024 - Current
- Guided developmentally disabled adults through customized day programs.
- Improved quality of life for clients through compassionate care and assistance with daily tasks.
- Supported clients in maintaining clean and organized living spaces, fostering a sense of pride in their homes.
- Collaborated with interdisciplinary teams to assess client progress and adjust support plans accordingly.
- Provided ongoing emotional support during challenging times, helping clients build resilience and coping skills.
Program Support Assistant
McMaster University
05.2024 - Current
- Assisted in planning and coordinating program events, workshops, and meetings
- Managed logistics, including venue booking, catering arrangements, and participant registration
- Prepared, edited, and formatted various program-related documents, including reports, presentations, and correspondence
- Assisted with the creation of program manuals and training materials
- Worked closely with program managers and team members to support the successful implementation of program activities
community support assistant
AbleLiving Services
05.2024 - 08.2025
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
Integration Coach
ASpectrum
06.2023 - 06.2024
- Worked closely with neurodivergent students by offering support tailored to the unique needs of each student
- Navigated the workplace with the students by providing guidance on understanding workplace dynamics, social interactions with colleagues and supervisors, managing sensory sensitivities, and adapting to new routines
- Collaborated with the employer to ensure that appropriate accommodations were in place to support the student's success in the workplace
- Mentored and coached the students throughout their journey by helping them set goals and develop strategies for career advancement
- Trained students in developing essentials job readiness skills such as interview preparation, professional communication, time management, problem solving and workplace etiquette
Taxpayer Services Agent
Canada Revenue Agency
01.2024 - 05.2024
- Documented and maintained accurate and detailed records of taxpayer's interactions, inquiries, and resolutions using appropriate systems and databases to ensure thorough and comprehensive recordkeeping
- Processed Taxpayers requests for services such as issuing Notices of Assessments, setting payment arrangements, and adjusting tax returns while ensuring accuracy and compliance with the established procedures and guidelines
- Investigated and addressed taxpayers' concerns and resolved issues related to tax assessments and refunds in a timely and professional manner
- Collaborated with colleagues, supervisors, and other departments within CRA to address complex taxpayers' issues as well as share knowledge and best practices to ensure consistent delivery of services
- Demonstrated commitment to providing excellent customer services by being courteous, empathetic, and responsive to taxpayers' needs and concerns
Recreation Assistant (Volunteer)
Chartwell Georgian Retirement Residence
02.2023 - 04.2023
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Education
Honours - Aging and Society
McMaster University
Hamilton, ONSkills
- Microsoft Office
- Business Development
- Market Research
- Partnerships
- Marketing
- Documentation and reporting
Languages
English
Full Professional
Swahili
Native or Bilingual
Arabic
Elementary
Timeline
Developmental Support Worker
Bethesda Community Services
06.2024 - Current
community support assistant
AbleLiving Services
05.2024 - 08.2025
Program Support Assistant
McMaster University
05.2024 - Current
Taxpayer Services Agent
Canada Revenue Agency
01.2024 - 05.2024
Integration Coach
ASpectrum
06.2023 - 06.2024
Recreation Assistant (Volunteer)
Chartwell Georgian Retirement Residence
02.2023 - 04.2023
Honours - Aging and Society
McMaster University
Similar Profiles
Maggie KovacsMaggie Kovacs
ABA Therapist at Bethesda Community ServicesABA Therapist at Bethesda Community Services
Lisa ZhouLisa Zhou
Developmental Services Worker at Bethesda Community ServicesDevelopmental Services Worker at Bethesda Community Services
Pablo RodriguezPablo Rodriguez
Settlement Worker in School - Wellness Navigator at YMCA Employment and Immigration ServicesSettlement Worker in School - Wellness Navigator at YMCA Employment and Immigration Services
VANESSA EVA SZTABAVANESSA EVA SZTABA
Cleaner/Maintenance/Janitor at A.S Cleaning ServicesCleaner/Maintenance/Janitor at A.S Cleaning Services
AVERY MACKINNON-BARRYAVERY MACKINNON-BARRY
SENIOR MANAGER, RETAIL OPERATIONS at Arterra Wines CanadaSENIOR MANAGER, RETAIL OPERATIONS at Arterra Wines Canada