Biona Sulejmani
St Thomas,ON
Summary
Responsive team leader with a strong customer service background. Well-organized and proactive retail professional with good communication skills and positive attitude. Ambitious and driven individual ready and willing to work hard and learn from professionals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Metro
St. Thomas, ON
06.2020 - Current
- Trained new employees in customer service techniques and store policies.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Directed and supervised staff performance.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
Server
Kettle Creek Golf and Country Club
Port Stanley, ON
04.2023 - 09.2023
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
Education
Bachelor of Science - Bio Medical Science
University of Guelph
Guelph, ON05-2026
High School Diploma -
Parkside Collegiate Institute
St. Thomas, ON06-2022
Skills
- Customer Service
- Problem-solving skills
- Staff Supervision
- Time Management
- Collaboration
- Leadership
Certification
- Smart Serve August 2022
References
References available upon request.
Timeline
Server
Kettle Creek Golf and Country Club
04.2023 - 09.2023
Front End Supervisor
Metro
06.2020 - Current
Bachelor of Science - Bio Medical Science
University of Guelph
High School Diploma -
Parkside Collegiate Institute
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