Binyam Dawit
Toronto,Canada
Summary
IT support with strong understanding of user support and experience with balancing diverse workload to meet changing and competing business requirements. Resolves tactical issues, applies and creates new processes and provides operational support in information technology disciplines. Fosters innovative solutions and builds cooperative alliances between mission partners to address organization priorities, resources and work processes.
Overview
6
6
years of professional experience
Work History
Information Technology Support Officer (ITSO)
British Embassy
01.2018 - 12.2023
- Establishing a new user account involves managing their profile in accordance with the standard operating procedures for onboarding or offboarding.
- Responsible for the maintenance, troubleshooting, and repair of LAN, fiber cable, hardware and infrastructure
- Conducted regular inspections and updates on server racks, reducing the amount of system failures.
- Managed inventory of spare parts and equipment, ensuring efficient and cost-effective maintenance procedures
- Collaborated with IT team delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns racks, decommissioning hard drives, switches, Laptops, desktops, smartphones, VC units
- Supporting video conference and teleconference equipment
- Document update and create standard operating procedures (SOP) to improve the users knowledge management.
- On-site troubleshooting of VC systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms.
- Perform hardware procurement and asset management
- Troubleshoot/support LAN and on-site servers via Helpdesk
Education
Information technology -
CPU
08.2009
Skills
- Hardware Maintenance
- Troubleshooting
- Server maintenance
- Network troubleshooting
- Teamwork and Collaboration
- Quality controls
- Support Services
- Microsoft teams
- Technical support expertise
- Customer service understanding
- Documentation skills
- Policy Enforcement
- Travel Arrangements
- Project management abilities
Accomplishments
- Collaborated with IT team London HQ in the pilot project of Osprey system and enrolling users to the new system.
Personal Information
- Date of Birth: 07/01/88
- Nationality: Ethiopian
Languages
English
Full Professional
Timeline
Information Technology Support Officer (ITSO)
British Embassy
01.2018 - 12.2023
Information technology -
CPU
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