Binya Emmanuel Gift Towe
Toronto,ON
Summary
Dynamic individual with a proven track record in enhancing customer satisfaction and boosting sales revenue, notably at Stanbic Bank. Skilled in store operations and customer service, adept at problem-solving and multitasking. Demonstrated ability to exceed sales targets and improve team productivity through effective employee training and scheduling coordination.
Overview
6
6
years of professional experience
Work History
Sales Ass0ciate/ Store Coordinator
Call It Spring
04.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Expedited order processing times by efficiently coordinating shipping logistics for online purchases.
- Boosted sales performance by offering personalized product suggestions based on customer needs and preferences.
- Maintained a visually appealing store environment through regular cleaning, organizing, and merchandising tasks.
Customer Service Representative
Stanbic Bank
06.2021 - 01.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike E.g. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Sales Representative
Villa Companies
02.2019 - 05.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Contributed to positive team culture, driving motivation and productivity among peers.
Volunteer/Personal Support Worker
Moyo Hospital
12.2018 - 01.2019
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Diploma - Diploma in Digital Business Management
Toronto School of Management
Toronto, ON05.2024
Skills
- Merchandise planning
- Scheduling Coordination
- Employee Training
- Database management
- Data analysis
- Problem-Solving
- Multitasking and Organization
Languages
English
Native or Bilingual
Arabic
Professional Working
luganda
Native or Bilingual
French
Limited Working
Timeline
Sales Ass0ciate/ Store Coordinator
Call It Spring
04.2023 - Current
Customer Service Representative
Stanbic Bank
06.2021 - 01.2022
Customer Service Sales Representative
Villa Companies
02.2019 - 05.2021
Volunteer/Personal Support Worker
Moyo Hospital
12.2018 - 01.2019
Diploma - Diploma in Digital Business Management
Toronto School of Management
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