Binuprasad Kurianplavil Madhu

Lead of Application Migration (Docker to Kubernetes)

• Led the migration of containerized applications from Docker to Kubernetes to improve scalability and resource management.
• Designed, implemented, and managed Kubernetes-based solutions to streamline deployment and operations.
• Collaborated with development, DevOps, and operations teams to integrate Kubernetes into existing workflows.
• Managed troubleshooting during migration to minimize downtime and ensure a smooth transition.
• Conducted Knowledge Transfer (KT) sessions with team members to share Kubernetes best practices and operational knowledge.

Linux/Unix OS Management (RHEL, CentOS, Ubuntu)

• Managed and upgraded Red Hat Enterprise Linux (RHEL) versions 7, 8, and 9, along with Ubuntu systems.
• Troubleshot system issues and performed root cause analysis (RCA) to maintain stability.
• Applied security best practices, including SELinux configuration, firewall management, and security audits.

Security and Compliance

• Hands-on experience with tools like HashiCorp Vault, Sealed Secrets, SOPs, and Ansible Vault.
• Configured and managed FortiADC for load balancing and network security.
• Patched and secured Linux servers regularly; managed SSL certificates to ensure system security.

Automation and Scripting

• Proficient in Ansible automation; created playbooks for system configuration and deployment.
• Wrote automation scripts in Ansible, Python, Shell, and PowerShell to reduce manual work.
• Integrated Ansible into CI/CD pipelines for streamlined application deployments.

Database and SQL Management

• Installed, replicated, and troubleshot SQL databases for high availability and performance.

Monitoring, Alerts, and Performance

• Set up monitoring solutions using Prometheus, Loki, and Promtail to proactively detect and resolve issues.

Incident and Problem Management

• Quickly responded to incidents using knowledge of SSL, FortiGate, and Linux security.
• Conducted post-incident reviews to implement long-term fixes.

Collaboration and Project Management

• Worked closely with Dev and QA teams to automate tasks, validate test cases, and support incident management via Jira.
• Helped the QA team test new builds, find bugs, and troubleshoot issues to ensure everything ran smoothly.
• Created and prioritized Jira tasks, issues, and user stories for better project coordination.
• Coordinated application releases during non-business hours to minimize user impact.

Documentation and Knowledge Sharing

• Created and maintained detailed documentation for system configurations, processes, and incident response.
• Regularly updated technical documentation to support collaboration and knowledge transfer.

Backup, Recovery, and Capacity Planning

• Performed regular backups and maintained configurations to protect against data loss.
• Assisted with capacity planning to optimize resources and ensure scalability.

Fortinet Configuration for QA Testing

• Configured Fortinet products (FortiGate, FortiADC, FortiSandbox) to test network security in QA environments.

Expert in Linux/Unix Operating Systems (RHEL 6/7/8/9, CentOS, Ubuntu)

• Manage production and non-production server issues (P1, P2, P3)
• Troubleshoot Linux/non-prem server issues and perform root cause analysis
• Handle OS remediation projects, migrating servers to the latest RHEL/Ubuntu versions
• Automate Ubuntu/RHEL server patching and maintenance
• Create and renew SSL certificates
• Create, modify, and automate processes using Ansible, Puppet, Python, PowerShell, and Shell scripts
• Manage GitLab and Bitbucket for code deployment
• Automate server provisioning (AWS/Bare Metal) using Ansible (PHP, MySQL, Apache configuration)
• Coordinate application release activities during non-business hours
• Perform software upgrades, patches, and hotfixes on servers and network hardware
• Manage LVM (Logical Volume Management), including PV, VG, and LV creation and management

Cloud and Infrastructure Management

• Experience with AWS: Creating instances, configuring VPC, S3 buckets, and basic troubleshooting
• Work with different teams (Dev, INTG, UAT) to deploy releases and troubleshoot issues
• Coordinate with the Data Center team to resolve hardware failures

System Security and Performance

• Maintain system security by identifying vulnerabilities and providing protection
• Ensure the functionality of essential applications (e-mail, internal communication systems)
• Monitor and analyze error logs, applying fixes as needed

Ticketing and Documentation

• Handle tickets via Jira, adhering to SLA priorities
• Document procedures, technical solutions, and provide user training using Confluence
• Preserved system documentation accuracy via regular updates

Operational and Automation Support

• Automate system configurations and server management tasks, improving efficiency by 30%
• Coordinate and implement server provisioning, patching, and troubleshooting
• Manage MySQL for updating and adding servers to databases

Collaboration and Technical Support

• Provide technical assistance when needed, collaborating across teams
• Implement automated scripts using Bash and Python to streamline server management tasks

• Experience in Level 3 Linux administration support
• Work with different operating systems (RHEL 6/7/8/9 /CentOS/Ubuntu/SUSE/Windows)
• Managing incidents (P1 and P2), service requests, service catalogues and change requests using the Service-Now tool
• Monitor alerts and manage on-premises and cloud enterprise computing environment with minimal disruption in services
• Perform periodic maintenance on all infrastructure platforms including the monitoring/alerting system and fine-tune configuration as needed
• Provide support and provision for VMware/Azure server support
• Evaluate technical infrastructure and recommend changes for improvement
• Coordinate with internal IT team to evaluate and perform patch and vulnerability management activities for all servers and infrastructure
• Conduct annual/periodic backup/restore exercises for all applications/data and manage DR and replication solutions
• Lead annual DR testing exercise, coordinate with internal/external stakeholders and keep enterprise DR plan and failover procedure documentation up to date
• Experience in handling production and non-production Application/Server issues
• Managing basic Linux server patching activity using Ansible Automation
• LAMP (Linux, Apache, MySQL, PHP) and NGINX setup, updates, upgrades and support
• Troubleshoot server issues and investigate root causes of incidents (On call support using Webex/Zoom/Team)
• Network troubleshooting of application traffic and supporting other solution components
• Docker/Puppet configurations
• Upgrade project for Satellite and Ansible Tower
• Providing support for applications such as Apache/Tomcat/Kafka/Hadoop/Postgres/Couchbase/Elastic search application servers
• Document detailed system operating controls/procedures and provide user training
• Managing bare-metal servers from Dallas/ATL Data Centers
• Handling OS remediation project to migrate all EOL Applications/Servers to latest versions
• Learned PowerShell script to collect all server details from Azure portal and update server owner details in Vcenter
• Managing Azure server activity and documentation for team

• Expert and solid footing in RedHat Enterprise 6, 7, 8 CentOS and Ubuntu
• Work with HPSM (HP Service Manager) ticketing tool to manage Top, High, Medium, Low priority incidents
• Level 2 supports Linux server and application production and non-production issues
• Monitoring Linux servers for availability and performance
• Hands-on experience with virtualization technologies
• Active directory management & optimization
• Patch management – endpoint patching/critical updates
• Documentation – build & maintain internal technical documentation, manuals, and IT policies/procedure
• Package administration (Mass Package management using Satellite/Yum)
• Hands-on experience with various hardware preferably Dell and HP

• Experience in Linux administration (RHEL 6 / 7, CentOS, Ubuntu and production support for Linux servers
• Experience in handling incidents (P1, P2, P3 and P4), service requests, service catalogues and change requests using service now tool
• Installation and configuration of various Linux flavors like RedHat, CentOS, Fedora, Ubuntu, and windows
• User and group administration provide access and troubleshoot issues
• Experience in OS level patching and troubleshooting issues
• Patch and Package administration (Mass Package management using Satellite/Yum)
• Work on kernel-related issues
• Managed bare-metal servers/VMs in production and non-productions
• Experience in handling disk management and local partitions
• Troubleshooting hardware and operating system-related issues
• Administer and configure various FS like NFS, ext2, and ext3
• Configuration and administration of NFS and Samba
• Documenting system configurations and changes
• Supporting client escalations and troubleshooting
• Strong knowledge of internet and networking protocols, including TCP/IP, HTTP/HTTPS, and DNS
• Work with IT vendors on approved activities as required
• Monitoring performance and providing recommendations for improvement of Linux systems
• Learning new technologies and participating in regular training
• Documenting existing and new Linux servers, including 'as-built' setup and ensuring configuration changes are continuously documented