Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
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Binta Rachel Jacob

Binta Rachel Jacob

Richmond,BC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Motivated BBA student seeking internship in business management to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server, Bartender

Gyu-Kaku Japanese BBQ
Richmond, BC
11.2022 - Current
  • Take orders, deliver food and drinks, and guarantee a pleasurable dining experience while providing great customer service to a varied clientele
  • Train new servers on menu knowledge, service standards, and POS system operation, leading to seamless onboarding and enhanced team performance
  • Demonstrated extensive knowledge of drink recipes, ingredients, and garnishes, resulting in positive customer feedback and repeat business.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Customer Service Representative & Cashier

Loblaw- Real Canadian Superstore
Richmond, BC
08.2022 - Current
  • Exhibited great ability to communicate by responding immediately and politely to 200 consumers on average each day by phone, email, and live chat, answering questions, outlining products, and addressing concerns
  • Based on post-interaction surveys, had a 98% customer satisfaction rate, and constantly received praise for having compassion, empathy, and problem-solving skills
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Server

yokai tapas
Richmond
12.2023 - 02.2024
  • Took orders from customers accurately and in a timely manner.
  • Prepared checks, itemizing total meal costs and taxes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.

Volunteer Manager

pumpkins after dark
Vancouver
10.2023 - 11.2023
  • Organized and coordinated volunteer activities, events, and projects.
  • Monitored the progress of volunteers against established objectives.
  • Provided support to volunteers in order to maximize their effectiveness.
  • Planned, developed and implemented strategies for successful recruitment of new volunteers.

Team Member

Church's Texas Chicken
Richmond, BC
06.2022 - 08.2022
  • Collaborated with the kitchen team to coordinate food and drink orders, enhancing overall customer dining and drinking experiences.
  • Assisted customers with product selection and ordering process.
  • Collaborated with team members to maximize productivity and efficiency.

Education

BBA - Accounting

Yorkville University
New Westminster, BC
09-2024

High School Diploma -

Citadel Residential School
India
01.2021

Skills

  • Critical Thinking
  • Safe Food Handling
  • Data Entry
  • Complaint resolution
  • Data Collection
  • Client Relations
  • Researching
  • Adaptive team player
  • Microsoft PowerPoint, MS Word
  • Multi-Task Management
  • Active Listening
  • Customer consulting
  • Retail Marketing
  • Account Management
  • Staff Training
  • Microsoft Excel
  • Project management abilities
  • Customer Education
  • Team Development
  • Problem-solving abilities
  • Computer Skills
  • Interpersonal Skills
  • Business Management
  • Program coding
  • expert in python & R programming languages
  • Leadership, Teamwork and Collaboration

Hobbies and Interests

  • Volunteering: Highlights commitment to community involvement, teamwork, and social responsibility.
  • more interested in CSR initiatives and sustainability
  • Writing/Blogging: Highlights communication skills, creativity, and the ability to convey ideas effectively.
  • Language Learning: Reflects an eagerness to expand knowledge and adapt to new challenges.
  • Traveling: Highlights adaptability, cultural awareness, and a willingness to explore new environments.

Affiliations

sketching

Accomplishments

district level yoga champian

Certification

  • valid drivers licence

Languages

English
Full Professional
Malayalam
Native/ Bilingual
hindi
Limited

Timeline

Server

yokai tapas
12.2023 - 02.2024

Volunteer Manager

pumpkins after dark
10.2023 - 11.2023

Server, Bartender

Gyu-Kaku Japanese BBQ
11.2022 - Current

Customer Service Representative & Cashier

Loblaw- Real Canadian Superstore
08.2022 - Current

Team Member

Church's Texas Chicken
06.2022 - 08.2022

BBA - Accounting

Yorkville University

High School Diploma -

Citadel Residential School
Binta Rachel Jacob