Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Binta Baldé

Toronto,ON

Summary

Passionate trilingual professional with over 5 years of experience in a high-pressure and fast-paced environment. Independently motivated team player aiming to boost department efficiency by utilizing my strong ability of prospecting and closing to successfully exceed my quotas. Fosters positive relationships internally across all levels of management and external with clients and business professionals.

Overview

6
6
years of professional experience

Work History

Bilingual Customer Service Representative

Life Design Analysis
05.2023 - 09.2023
  • Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
  • Answered incoming calls promptly, professionally greeting each caller.
  • Utilized strong bilingual communication skills to successfully assist customers.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
  • Prepared presentations for prospects highlighting the value proposition of products and services.
  • Cold-called and followed up with prospective customers to promote overall satisfaction and continued business.
  • Up-sold and cross-sold company products and services to clients.
  • Generated leads and located opportunities for market expansion and business growth

Bilingual Mid-Market AE II

Affirm Canada
03.2022 - 02.2023
  • Responsible for full sales cycle, account mapping, account management
  • Bought in over 1 million in volume quarterly by building strong relationships with new and existing merchants and solving unique challenges
  • Daily activities included, prospecting new businesses, technical calls and escalating merchants needs
  • Acquired complex accounts by building meaningful relationships with multiple stakeholders
  • Assisted merchants in selecting the right product by asking open ended questions to determine each customers needs where being met
  • Offered professional answers and advice to curious clients encouraging them to schedule a quick chat online
  • Cold called over 20+ potential clients on a daily basic with a closing rate between 10% to20%

Bilingual Account Executive

Affirm Canada
03.2021 - 03.2022
  • Spredheaded the prospecting of new businesses through online and referrals from existing businesses
  • 50+ cold calls daily and sent out over 250 emails weekly, booked 4 meetings averaging per week
  • Closed 8 business during my first month
  • Became 1 of the top 3 closers on the team
  • Exceeded my target for the year in the first quarter before getting promoted

Bilingual Senior Merchant Support Specialist

Affirm Canada
07.2020 - 03.2021
  • Managed a team of 6 that reported directly to me
  • Was the team leader in group projects, delegating tasks and providing feedback
  • Handled merchant inquiries via phone and email
  • Trained and mentored new hires and helped improving onboarding process
  • Collaborated with different teams to ensure merchant satisfaction
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

Bilingual Senior Client Experience Specialist

Paybright
02.2018 - 07.2020
  • Fun fact- hired as the 35th employee of Paybright and joined a department of 4 people
  • Hired as the first bilingual specialist
  • Became top performer of the team within the first quarter
  • Assisted during interviews and trained new hires
  • Demonstrated strong organizational and time management skills while taking initiative managing multiple projects such as creating a training guide for new hires.
  • Tested out new products and reported issues to IT
  • Managed our third party lender portfolio
  • Answered customers inquires via phone and email


Education

Durham College
Oshawa, ON
2017

Skills

  • Salesforce CRM
  • Problem Solving
  • Communication
  • Customer relationship Management
  • Negotiation
  • Training and Development
  • Team building
  • Multitasking Abilities
  • MS Office

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Life Design Analysis
05.2023 - 09.2023

Bilingual Mid-Market AE II

Affirm Canada
03.2022 - 02.2023

Bilingual Account Executive

Affirm Canada
03.2021 - 03.2022

Bilingual Senior Merchant Support Specialist

Affirm Canada
07.2020 - 03.2021

Bilingual Senior Client Experience Specialist

Paybright
02.2018 - 07.2020

Durham College

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Binta Baldé