Binod Niroula
Greater Sudbury,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Payment Processor
Canada Revenue Agency
Greater Sudbury, Ontario
02.2023 - Current
- Collaborated with other departments within the organization to ensure proper communication regarding payment processes.
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
- Performed quality control checks on customer payment records before submitting them for approval or archiving them in the system.
- Prepared bank deposits by verifying that funds are available before posting them.
- Verified customer account information prior to processing payments.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Analyzed financial data to determine appropriate payment amounts and methods.
Shift Manager
McDonald's Restaurant, McBur Holdings Inc
Chelmsford, Ontario
09.2022 - Current
- Supervises preparation of food and ensures compliance with health and safety standards of the company.
- Ensures that food items are stored in a safe place and any expired items are dealt with according to company regulations.
- Handles customer feedback and complaints in a helpful and positive manner.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Coached crew members to optimize performance and motivate towards more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Trained backup associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
Crew Member
McDonald's Restaurant- McBur Holdings Inc
Chelmsford, Ontario
01.2021 - 09.2021
- Performs order processing - takes accurate food orders from guests in a fast and timely manner.
- Participates actively with other crew members and managers to meet sales target during your shift.
- Gives genuine attention to every guest, treating them with genuine friendliness and care.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Ensures fast and timely food service to guests, adhering to McDonald's food safety guidelines.
- Ensures to follow all McDonald's safety and security procedures.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from the management team.
- Worked front counter, drive-thru, and other areas.
Senior Assistant
Sagarmatha Insurance Company Limited
Kathmandu, Nepal
02.2019 - 12.2020
- Examination of insurance proposals, as well as collecting background information and assessment of risk.
- Preparation of quotations and negotiating terms with brokers and clients.
- Organizing in-house training and preparation of presentations for international conferences.
- Adjusting existing insurance policies to ensure minimum losses.
- Review individual and group applications for automobile, fire, health, liability, life, property, marine, and other insurance.
- Provide underwriting advice and answer inquiries from clients, insurance agents, consultants, and other company personnel.
- Evaluate new and renewal applications to determine insurance risks, insurance premiums, extent of insurance coverage, and other conditions of an insurance contract.
- Managing and coordinating daily activities of the branch office.
- Participate in continuing education courses to remain knowledgeable and competitive in the industry.
- Coordinate with the Re-Insurance Department and appoint reinsurance for policies if the degree of risk is higher.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
Assistant
Sagarmatha Insurance Co. Ltd.
Kathmandu, Nepal
08.2016 - 02.2019
- Preparation of various non-life insurance policies according to tariff and non-tariff rates.
- Evaluation of risk portfolio and make reliable decisions under the guidelines of the Nepal Insurance Board.
- Satisfying customer needs by providing good, efficient service.
- Demonstrated proficiency in handling customers' queries.
- Easily developed rapport with clients, quickly assessing needs, and responding effectively to pressure and deadlines.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Sales Officer
Shikhar Insurance Company Limited
Kathmandu, Nepal
03.2016 - 08.2016
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Build a strong relationship with the customer.
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
- Identify business opportunity in a competitive market.
- Directed work of efficient administrative team maintaining accurate sales, inventory, and order documentation.
- Enhanced sales operations through the development of new sales strategies, cold calling techniques, and customer follow-up.
Education
MBA - Finance
International American University
USA01.2015
BBS - Finance
Tribhuwan University
Nepal01.2013
Skills
- Microsoft Office
- Maintaining Required Compliance
- Delegating Work
- Performance Tracking and Evaluations
- Interpersonal Skills
- Administration and Reporting
- Scheduling and Coordinating
- Cash Handling
- Verbal and Written Communication
- Inventory Control
- Inventory and Supply Management
- Employee Performance Reviews
Timeline
Payment Processor
Canada Revenue Agency
02.2023 - Current
Shift Manager
McDonald's Restaurant, McBur Holdings Inc
09.2022 - Current
Crew Member
McDonald's Restaurant- McBur Holdings Inc
01.2021 - 09.2021
Senior Assistant
Sagarmatha Insurance Company Limited
02.2019 - 12.2020
Assistant
Sagarmatha Insurance Co. Ltd.
08.2016 - 02.2019
Sales Officer
Shikhar Insurance Company Limited
03.2016 - 08.2016
MBA - Finance
International American University
BBS - Finance
Tribhuwan University
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
OBIORA ONUMONUOBIORA ONUMONU
Tax Review officer at Canada Revenue AgencyTax Review officer at Canada Revenue Agency
Simin ChowdhurySimin Chowdhury
Taxpayer Services Agent at Canada Revenue AgencyTaxpayer Services Agent at Canada Revenue Agency