Binny Dhawan
Richmond,Canada
Summary
Proven ability to develop and maintain credible relationships with colleagues, customers, and individuals. Performed administrative, reception and customer service duties. Works effectively under pressure in a fast-paced environment. Efficient accounting, record keeping and data entry skills. Good organizational, leadership and time management skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative, Bilingual Support
Air Canada
05.2022 - Current
- Deliver high-quality customer experience to passengers throughout the check-in and boarding process, and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications.
- Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding.
- Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations.
- Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations.
- Coordinated with airline customer service agents in a collaborative team environment and supported colleagues in resolving customer challenges and issues.
- Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations.
Assistant Manager
Puma Canada
08.2022 - 06.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Ensured compliance with safety regulations and company policies.
- Offered direction and gave constructive feedback to motivate team members.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
Assistant Manager
Roots Canada
08.2021 - 08.2022
- Coach representatives on company process, procedures and position responsibilities
- Oversee and manage payroll time entries and expenses to optimize regional contribution
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on first call and avoid escalation of issues
- Implement and ensure Representatives performance through field support agents to complete tasks
- Assign and manage team projects to use efficiencies and quality execution
- Lead staff specialists' team to enhance sales, service levels and membership conversions
Customer Service Representative
Duty Free, Toronto Pearson International Airport
06.2019 - 03.2020
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Be personally available to all customers to communicate and identify their needs to address their questions or concerns, maintain client-focused environment
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Cross-selling products to increase purchase amounts
- Monitor and improve the store's standards
Education
Advanced Diploma - Business and Accounting
Lambton College
Toronto, Ontario01.2020
High School - Commerce
Innocent Hearts School
Toronto, ON01.2016
Skills
- Accounting
- Data Entry
- Marketing
- Brand Representation
- Product Knowledge
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Brand representation
- Retail sales customer service
- Merchandise upselling
- Positive and professional
- Retail Marketing
Timeline
Assistant Manager
Puma Canada
08.2022 - 06.2024
Customer Service Representative, Bilingual Support
Air Canada
05.2022 - Current
Assistant Manager
Roots Canada
08.2021 - 08.2022
Customer Service Representative
Duty Free, Toronto Pearson International Airport
06.2019 - 03.2020
Advanced Diploma - Business and Accounting
Lambton College
High School - Commerce
Innocent Hearts School
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