Summary
Overview
Work History
Education
Skills
Timeline
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Binny

Brampton,ON

Summary

Dedicated Customer Service and teaching professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Reliance Retail
01.2022 - 06.2023
  • Handled customer inquiries and requests for products, services, and company information.
  • Signed up new customers
  • Resolved concerns to help with retention and drive sales
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs

Receptionist

Medical Care
04.2020 - 01.2022
  • Greeted incoming customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone and directed incoming calls to correct offices
  • Resolved customer problems and complaints
  • Handled cash transactions and maintained sales and payments records accurately

Middle School Teacher

Gurukul Temple Of Learning
01.2017 - 03.2020
  • Assigned daily lesson plans designed to motivate students and allow for creativity
  • Prepared daily lesson plans for activities
  • Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club
  • Supported student skill development in alignment with personal and academic goals
  • Prepared and implemented lesson plans covering required course topics
  • Administered assessments and tests to evaluate student progress
  • Participated in structuring overall academic curriculum and design extra-curricular activities for personality development

Education

Bachelor of Education -

Thiruvalluvar University
India
2013

Bachelor of Arts -

Radhe Hari P.G. College
India
2004

Skills

  • Written and Oral Communication
  • Customer Service
  • Teaching
  • Customer Relations
  • Problem solving
  • Customer Inquiry Response
  • Quality assurance
  • Situation handling

Timeline

Customer Service Specialist

Reliance Retail
01.2022 - 06.2023

Receptionist

Medical Care
04.2020 - 01.2022

Middle School Teacher

Gurukul Temple Of Learning
01.2017 - 03.2020

Bachelor of Education -

Thiruvalluvar University

Bachelor of Arts -

Radhe Hari P.G. College

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Binny