Binitha Davis
Toronto,Canada
Summary
Focused customer service professional who has diploma in social service worker to assist people is my passion. I am dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. Background in customer service roles with high-volume customer demands.
Overview
6
6
years of professional experience
Work History
CUSTOMER CARE PROFESSIONAL (Value Gen Captain)
American Express
Toronto, Ontario
08.2022 - Current
- Answered 80- 90 incoming and outbound calls for credit card members.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions related to their credit card..
- Promoted available products and service to customers during service account management and during calls.
- Maintained and reached highest in Sales in whole department and selected as Value Generation Captain and assisting team since October 2023.
- As a Value Generation Captain, Shared best practices with team members to improve overall sales target and resulted in drive business better by adding additional cards,upselling and enrolling card members in exciting offers and other card benefits.
EVERYDAY BANKING ASSOCIATE
Bank of Montreal (BMO SPOTLIGHT Q1 AWARD RECIEPIENT)
Mississauga, Ontario
10.2021 - 08.2022
- Handled 80-100 calls per day to address customer inquiries and concerns
- Assisted customers to deal with everyday banking needs of customers
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Promoted bank products and services to consistently meet crossselling goals
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Provided customer service to clients regarding banking products and services.
- Coached and trained new hired team mates and Provided feedback on employee performance based on observed results during training sessions.
BUSINESS SUPPORT ANALYST
Buchanan Technologies
Charlottetown, PE
04.2021 - 10.2021
- Performing Incident examination determination and goal
- Observing the status and progress towards goal of appointed Incidents
- Helping with the identification and recording of potential problems
- Support Business of clients by assisting via chat, call, email
- Proven Knowledge in System Smart it, Remedy
- Provided technical support for existing reports, dashboards and other tools
TECHNICAL SUPPORT REPRESENTATIVE
Advantage Communications
Charlottetown, PE
08.2020 - 03.2021
- Provide technical support to clients over calls, email support
- Handle escalated customer/technical service concerns from key customers
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Educate clients on how to navigate company systems and work within established frameworks to obtain desired services
- Support customers having internet and cable connectivity issues, assisting with troubleshooting steps and rebooting of hardware
CUSTOMER SERVICE CONSULTANT
The Rogers Communications
Toronto, Ontario
06.2019 - 07.2020
- Answers the calls of customers and resolves their issues related to billing, credits, payments, and general enquiries in the tele-communication and residential services
- Uses superior customer service, troubleshooting, and questioning skills to diagnose and resolve problems in a courteous and timely manner
- Ensure the customers gets the value of the dollar they are paying
- Works with team to meet the sales and required target
INTERNSHIP STUDENT
The Philp Aziz Center
Toronto, Ontario
01.2019 - 04.2019
- Supported the clients emotionally and mentally by listening to them
- Visited clients house to understand more about their living situations
- Helped them for grocery, shopping and to meet their day to day needs
- High intelligence to know how to deal with Emergency situation
RESTAURANT TEAM MANAGER
Pie Squared
Toronto, Ontario
02.2018 - 04.2019
- Opened the bakery early in the morning
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
STORE ASSOCIATE
The Salvation Army
Toronto, Ontario
10.2018 - 02.2019
- Operate the cash register and handle transactions over debit, credit and cash and balance the cash drawers at the end of every shift
- Excellent customer service demonstrated by answering customer's questions and greeting them with a smile
- Assist with helping the donation process of the items that customers donate, by processing them, labeling them and pricing them
- Arrange, stock and store specific merchandise in designated areas of the store
VOLUNTEER
Pride Toronto
Toronto, Ontario
06.2018 - 06.2018
- Welcomed over 1000 guests and attendees and checked the passes for entry
- Directed attendees by guiding them to the right seats depending on their status such as helping people with disabilities to an accessible area
- Worked with people come from various diverse backgrounds and worked to empower minorities
Education
College Diploma - Social Service, Gerontology
ST CLAIR COLLEGE
Toronto, ONApr 2019
BBA - PROJECT MANAGEMENT AND ENGINEERING
JAIN UNIVERSITY
BANGLORE INDIA09.2026
Certificate - Critical Thinking For Better Judgment And Decision
LINKEDIN
08.2023
Certificate - Skills For Inclusive Conversation
Linkedin
08.2023
Skills
- Attention to Detail
- Communication
- Problem Solving
- Ms Office Management
- Data Management
- Customer Service Excellence
- Customer Service
- Payment Processing
- Data Entry
Timeline
CUSTOMER CARE PROFESSIONAL (Value Gen Captain)
American Express
08.2022 - Current
EVERYDAY BANKING ASSOCIATE
Bank of Montreal (BMO SPOTLIGHT Q1 AWARD RECIEPIENT)
10.2021 - 08.2022
BUSINESS SUPPORT ANALYST
Buchanan Technologies
04.2021 - 10.2021
TECHNICAL SUPPORT REPRESENTATIVE
Advantage Communications
08.2020 - 03.2021
CUSTOMER SERVICE CONSULTANT
The Rogers Communications
06.2019 - 07.2020
INTERNSHIP STUDENT
The Philp Aziz Center
01.2019 - 04.2019
STORE ASSOCIATE
The Salvation Army
10.2018 - 02.2019
VOLUNTEER
Pride Toronto
06.2018 - 06.2018
RESTAURANT TEAM MANAGER
Pie Squared
02.2018 - 04.2019
College Diploma - Social Service, Gerontology
ST CLAIR COLLEGE
BBA - PROJECT MANAGEMENT AND ENGINEERING
JAIN UNIVERSITY
Certificate - Critical Thinking For Better Judgment And Decision
LINKEDIN
Certificate - Skills For Inclusive Conversation
Linkedin
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