Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Training
Core Competencies
Additional information
Timeline
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BINITA

Mississauga,Canada

Summary

Experienced Application Support Analyst with a proven track record in delivering technical support and maintenance for enterprise-level applications across diverse business environments. Skilled in incident management, root cause analysis, and ensuring high application availability and performance. Proficient in SQL, ticketing systems such as ServiceNow and Jira, and ITIL best practices. Collaborative team player dedicated to excellent customer service and continuous improvement in application reliability and user satisfaction.

Overview

2
2
years of professional experience

Work History

Security Technology Analyst – IAM , Access provisioning

NatWest Group
01.2022 - 01.2024
  • - Administered global Identity and Access Management operations
  • - Ensured system security and regulatory compliance
  • - Led escalation handling and security incident responses

Operational Analyst & Retail Banker Authorizer

NatWest Group
01.2022 - 01.2024
  • - Streamlined operational processes and supported digital banking operations
  • - Validated customer data and executed banking authorizations
  • - Contributed to service efficiency and client satisfaction

Education

Masters In Business Administration - Business Administration

SRM Universe
Delhi NCR
2020

Bachelor Of Technology - Computer Science Engineering

Bhagwan Parshuram Institute of Technology
Delhi, India
2017

Skills

  • IAM & Risk Tools: CyberArk, Active Directory (AD), SLX, ServiceNow (SNOW), Mainframe, GBM Remedy
  • Languages: Python, Java (Core Advanced)
  • Web Technologies: HTML5, CSS3, AngularJS, Bootstrap, Nodejs, MongoDB
  • Databases: MySQL, Oracle
  • OS Environments: Linux, UNIX, macOS
  • Other Competencies: ITIL, RBAC, Application Troubleshooting, System Security, Access Provision

Languages

English
English
Full Professional

Hobbies and Interests

Fitness and wellness, Cooking, Continuous  learning

Training

  • AML & KYC Compliance
  • Banking Ethics
  • Personality Development
  • Service Excellence

Core Competencies

  • Identity & Access Management (IAM)
  • Access provisioning
  • Domain provisioning
  • Cybersecurity & Risk Controls
  • Process Optimization & Compliance
  • Cross-functional Team Collaboration
  • Threat Analysis & Incident Mitigation
  • Application Security

Additional information

Canadian worker permit

Timeline

Security Technology Analyst – IAM , Access provisioning

NatWest Group
01.2022 - 01.2024

Operational Analyst & Retail Banker Authorizer

NatWest Group
01.2022 - 01.2024

Masters In Business Administration - Business Administration

SRM Universe

Bachelor Of Technology - Computer Science Engineering

Bhagwan Parshuram Institute of Technology

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