BINIAM KEBEDE
Calgary,Alberta
Summary
Proven track record in enhancing safety and customer satisfaction at United Airlines (GAT), leveraging strong work ethic and emergency response skills. Excelled in rigorous environments, ensuring compliance with flight safety standards and delivering superior hospitality service. Demonstrated exceptional verbal communication, contributing to a significant improvement in operational efficiency and passenger experience. Cabin Agent skilled in service of interior cabin of United Airlines. Performed duties with sense of urgency to meet strict flight departure schedules. .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cabin Agent
United Airlines (GAT)
2024.03 - Current
- Ensured safety standards were met by conducting thorough pre-flight cabin inspections and equipment checks.
- Improved customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
- Participated in ongoing training programs to remain current on industry best practices and maintain top-notch service standards.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the airline brand image.
- Created a welcoming atmosphere for passengers upon boarding, offering assistance with seating arrangements and carry-on luggage placement.
- Upheld company policies regarding prohibited items onboard aircrafts while remaining diplomatic when enforcing regulations to ensure overall safety compliance.
Security Guard
Amel Trackings
2023.12 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Security Guard
Addis Securities
2019.06 - 2023.12
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Education
CPR
Anzac Securities
Calgary, AB04.2024
Standard First Aid And CPR
Canadian Red Cross
Toronto, ON04.2024
Alberta Provincial Examination For Basic Security
Makami College
03.2024
Skills
- Strong Work Ethic
- First Aid Training
- Flight safety knowledge
- Ticketing Systems Expertise
- Airport Regulations Familiarity
- Travel Industry Awareness
- Customer Service
- Verbal and written communication
- Safety Procedures
- Hospitality service expertise
- Emergency Situations Management
- Emergency Care
- Flight safety
- Emergency Response
Languages
English
Native or Bilingual
Tigryna
Native or Bilingual
Arabic
Limited Working
Amharic
Elementary
Certification
- Cabin Agent, GAT - 2024
- Licensed Security guard - 2024
- CPR, Anzac Securities - 2024
Timeline
Cabin Agent
United Airlines (GAT)
2024.03 - Current
Security Guard
Amel Trackings
2023.12 - Current
Security Guard
Addis Securities
2019.06 - 2023.12
CPR
Anzac Securities
Standard First Aid And CPR
Canadian Red Cross
Alberta Provincial Examination For Basic Security
Makami College
- Cabin Agent, GAT - 2024
- Licensed Security guard - 2024
- CPR, Anzac Securities - 2024
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