PC Support/Network Technician
- Maintain and monitor network performance.
- Served as primary contact for help desk technical assistance and troubleshooting on IT platform.
- Provide support services for network password recovery devices using system configuration registry.
- Deliver support for Remote Access VPN and troubleshooting, when necessary.
- Support and provide solutions for network failures.
- Coordinate with team members to reduce technical complications.
- Install, configure, and maintain network services, equipment, and devices.
- Record network problems and resolution for future reference.
- Configure and organize Cisco IT infrastructure including switches, routers, security structures, firewalls, and network protocols.
- Manage wireless connectivity by determining proper channel, SSID, and security.