THANH BINH PHAM
Saskatoon,SK
Summary
Tactful business owner with background independently managing and running a computer shop with numerous brands and products. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products. Occasionally, I apply my programming skills to develop small applications and websites for my shop and customers.
Overview
11
11
years of professional experience
Work History
Computer Shop Owner
TBC (self-employed)
01.2015 - 04.2023
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Expanded customer reach through active engagement on social media platforms
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Repair all kinds of PCs, laptops, phones, and tablets' hardware and software according to customer demands.
IT Technican
HTX9 Company
01.2012 - 05.2014
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and network devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
Education
Certificate - Cyber Security
Saskatchewan Polytechnic
Saskatoon, Canada06.2024
Bachelor of Science - Computer Science
Troy University
Alabama, USA10.2013
Skills
- Customer service expertise
- IT Technical Experienced
- Networking and partnerships
- Relationship Building
- Technical Support
- Operating system management
- Wireless Networking
- Helpdesk services
- Remote Support
- Hardware Installation
Languages
English
Timeline
Computer Shop Owner
TBC (self-employed)
01.2015 - 04.2023
IT Technican
HTX9 Company
01.2012 - 05.2014
Certificate - Cyber Security
Saskatchewan Polytechnic
Bachelor of Science - Computer Science
Troy University
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