Bindu Bince
Sydney,NS
Summary
Seasoned Office Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Office Manager
Two Men And A Truck
02.2022 - Current
- Responsible for growing sales, convert online and offline enquiries into sales and providing outstanding customer service to all TWO MEN AND A TRUCK customers through in-depth knowledge of company products and services
- Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
- Prepares all daily move-related paperwork and documents, including taking payments and preparing bank deposits
- Coordinate and schedule employees for the moves, arrange accommodation for the team when necessary
- Find out new and upcoming vacancies, do job postings on different online platforms, promptly correspond with applicants, and coordinate and conduct interviews.
- Hire employees and initiate the new hire paperwork process.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Explain human resources policies, procedures, laws, standards and regulations to each employee.
- Work in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
- Lead warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Advance productivity KPIs by leading training on procedures and safety practices.
- Train new employees on proper protocols and customer service standards.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observe each employee's individual strengths and initiate a mentoring program to improve areas of weakness.
- Provide exceptional customer service to customers, increasing customer loyalty 100%.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Administrator
Schwartz Furniture
02.2021 - 02.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales& Customer Relations Manager
PrimeMeridian
11.2016 - 01.2021
- Handled walk in customers &responding to online enquiries in a timely manner
- Discussed with customers about their needs and convert them into sales
- Assisted customers for after sales services like mortgage and home insurance and help them in choosing the right plan
- Assisted with mortgage agreement, registration of the property
- Sell home insurance and home loans of different banks
- Associate with all leading banks and contact their bespoke customers and discuss about their requirements and convert into sales
- Attending meetings & business conferences with prospective clients
- Proposed marketing strategy ideas to optimize targeting of customers
- Budgeting & Forecasting
- Conducted market studies and preparing the marketing plan with the help of team members
- Implemented marketing strategies to build consumer preference and drive volumes
- Promotion of new launches and accountable for achieving business goals and increasing sales
- Maintaining the quality of services for company’s Goodwill and getting more bookings with the help of effective market research
- Supervision of back-office staff to update records and financial transactions and proper coordination with team executives and various departments.
Senior Caregiver
Sunrise Senior Living
02.2012 - 10.2016
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Developed and implemented individualized care plans to cater to client needs and better assist.
- Scheduled care assistants for each shifts
Education
Postgraduate Diploma - Supply Chain management
Cape Breton University
12.2022
Masters in Business Administration -
London School of Commerce
London,England2012
Bachelor of Arts - Commerce And Business Administration
Kerala University
Kerala,India04.2009
Skills
- Business Development
- Active Listening
- Stress Management
- Communication
- Leadership
- Work in fast phased environment
- Quick Leaner
- Time Management
- Computer proficiency
Timeline
Office Manager
Two Men And A Truck
02.2022 - Current
Office Administrator
Schwartz Furniture
02.2021 - 02.2022
Sales& Customer Relations Manager
PrimeMeridian
11.2016 - 01.2021
Senior Caregiver
Sunrise Senior Living
02.2012 - 10.2016
Postgraduate Diploma - Supply Chain management
Cape Breton University
Masters in Business Administration -
London School of Commerce
Bachelor of Arts - Commerce And Business Administration
Kerala University
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