Bindi Soni
Stoney Creek,ON
Summary
Results-driven professional recognized for a strong work ethic and adaptability in dynamic environments. Proven ability to excel independently while rapidly acquiring new skills. Exceptional interpersonal skills facilitate effective collaboration and relationship-building. Eager to leverage these competencies to contribute to innovative projects and overcome challenges.
Overview
3
3
years of professional experience
Work History
Team Leader
Tim Hortons
Hamilton, Ontario
03.2022 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with all safety regulations in the workplace.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Assisted in the preparation of food items according to recipes and instructions.
- Greeted customers upon arrival in the dining area.
Fulfillment Associate
Winners
Hamilton, Ontario
07.2024 - 11.2024
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Located merchandise from shelves and storage areas to fill orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Pizza Depot
Hamilton, Ontario
12.2022 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Bachelor of Science - Physiotherapy
Khyati Collage
Ahmedabad09-2018
Skills
- Complaint resolution
- Mentoring
- Coaching
- Client communication
- Performance improvement
- Employee training
- Loss prevention
- Task delegation
- Workflow management
- Goal setting
- Client service
- Problem-solving
Timeline
Fulfillment Associate
Winners
07.2024 - 11.2024
Cashier
Pizza Depot
12.2022 - 08.2024
Team Leader
Tim Hortons
03.2022 - Current
Bachelor of Science - Physiotherapy
Khyati Collage
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