Bindi Girwall
Burlington
Summary
As an ambitious customer service personnel with 13 years of hands on experience, I believe that I would make an excellent addition to any team. I am looking for a work environment where I can grow/expand my abilities and knowledge.
Dedicated Collision Centre professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Started as administrator and worked up to estimating and file editing for final billing.
Overview
13
13
years of professional experience
Work History
Estimator/Front Office Manager
CSN Cars Auto Collision
09.2020 - Current
- Used specialized software (Mitchell/ Qapter) to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Assess damage to vehicles and estimate repair costs accurately and efficiently.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Communicate effectively with customers, insurance adjusters, and technicians to ensure clear understanding of repair requirements and timelines.
- Provide detailed and transparent repair estimates, including parts, labor, and additional services, to customers and insurance companies.
- Review repair orders and ensure all necessary invoices, photos, repairs and documented is complete and accurate for final billing.
- Front office management, enter invoices, scheduling customers, attend customers, daily administrative duties and final billing.
Supervisor/Lead hand
The Great Canadian Meat Company
11.2017 - 01.2020
- Machine Operator, Manage a team of 20 people, Overseeing completion of orders
Owner/Operator
Bindi Fashion
10.2014 - 10.2017
- Training of employees, Taking inventory and place orders, Cashier, Customer satisfaction, Sales and distribution, Invoicing
Cashier/Treasure
Naipaul’s Supermarket Ltd.
05.2011 - 09.2014
- Attending to clients, Accountability for all income from the cash registers, Money managing at the end of each day, Data entry
Education
No Degree - Auto Body Collision Technology And Estimating Prog
The Automotive Training Centre
Toronto, ON06.2021
Skills
- Cost Estimation
- Estimate Preparation
- Estimating Software
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Problem Resolution
- Scheduling and Coordinating
- Kpi's (key to key from start to end)
Additional Information
Identifying, improved and enhanced solutions to client challenges, are activities that drive and inspire me. Exploration, pursuit, and motivation are my framework for success. I believe that fresh perspectives and trying new techniques help clients and companies evolve and grow. My goal is to be on the cutting-edge of my profession advancement to help a company achieve its goals. I am eager to learn new things and apply my qualifications, skills and knowledge to the job. Contribution to my former lead hand role, and this field at-large, revolve around my essential client confidentiality and deposition preparation talents. I have developed strong collaboration abilities and fostered a reputation as a key contributor through decision-making and leadership skills. As a team player, I am confident in my ability to facilitate positive change and collective effort.
Introduction
A thoughtful, competent, articulate person with demonstrated, management and advocacy skills with a combination of 13 years of customer relation and supervising experience. Looking for growth within a company and eager to lean new thigs and apply my skills.
Educational Development - Skills
- Skill in identifying the basic principles of the various fields of customer service
- An understanding of the compliance requirements within my company
- A working knowledge of Microsoft Office
- Capability in demonstrating good judgement and problem solving
Other
- English
- Spanish
- Dutch
References
- Kamini, Masters Academy Services, 848 Markham Rd, Scarborough, ON, M1H 2Y2, 416-291-0611
- Chris Kurtzies, The Great Canadian Meat Company, 1390 Hopkins Str, Whitby, ON, 905-666-9395
- Nick Diluca, CSN Cars Auto collision, 4471 Harvester Road, Burlington, ON L7L 4X3, 289-337-8472
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Dutch
Elementary
Timeline
Estimator/Front Office Manager
CSN Cars Auto Collision
09.2020 - Current
Supervisor/Lead hand
The Great Canadian Meat Company
11.2017 - 01.2020
Owner/Operator
Bindi Fashion
10.2014 - 10.2017
Cashier/Treasure
Naipaul’s Supermarket Ltd.
05.2011 - 09.2014
No Degree - Auto Body Collision Technology And Estimating Prog
The Automotive Training Centre
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