Summary
Overview
Work History
Education
Skills
Timeline
Generic

BINDHUJA KURIAKOSE

Whites Lake,Nova Scotia

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude with 3+ years of technical experience. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

TECHNICAL SUPPORT ADVISOR

Concentrix
07.2020 - Current


  • Ability to troubleshoot errors and issues, and recommend value added solutions with ease. Able to develop technical solutions to assist day to day user related problems
  • Classifies categorizes, prioritizes, and responds to support requests via phone, email, and ticket system
  • Ability to analyze problems and provide solutions while working in afast-paced environment is essential
  • IT Support relating to technical issues involving core business applications and operating systems
  • Installed, configured, and maintained computer systems and network connections
  • Ability to troubleshoot and document issues, problems and implement resolution
  • Strong written and verbal communication, and interpersonal skills
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions
  • Communicate effectively with teammates and business users to provide efficient solutions and updates.
  • Document and maintain knowledgebase articles, procedures and best practices.
  • Collaborate with other support analysts, network analysts, security analysts and database administrators to improve product quality and drive solutions forward.
  • Upgrade software or interfaces for better performance and increased security posture.
  • Continually review the solutions and make recommendations to improve or maintain them.

TELECOMUNICATION SALES REPRESENTETIVE

Zedd Communication
09.2018 - 11.2019


  • Experience supporting users and desktop environments in a technical service/help desk environment
  • Experience using zoom
  • Experience creating summary documentation based on evaluation and analysis an asset
  • Ability to collaborate with diverse stakeholders to document and solve issues
  • Organizational skills and a high level of accuracy and attention to detail
  • Ability to prioritize and meet deadlines
  • Excellent problem-solving, analytical and communication skills.
  • Knowledge of the software development lifecycle and associated tools.
  • Effectively gather, analyze, diagnose, and communicate information
  • Able to work with complex data systems and perform detailed analysis.
  • Able to work with complex data systems and perform detailed analysis.
  • Detail oriented, organized, excellent time management, and multi-tasking skills
  • Customer focused – Patient, approachable, and able to adapt quickly to change

Education

Post Graduation Diploma - Cloud Computing For Big Data

Lambton College of Applied Arts And Technology
Sarnia, ON
04.2018

Bachelor in Computer Application - Computer Application

Marian College
Kerala, India
04.2015

Skills

  • MS office products (Excel, Project, Words, PowerPoint)
  • Application installations
  • IOS & Mac OS expert
  • Hardware Configuration
  • Technical Troubleshooting
  • Customer Service
  • Analysis skills
  • Active listener
  • Remote Support
  • Microsoft office suites
  • SQL
  • JAVA
  • Active Directory
  • ITIL Process

Timeline

TECHNICAL SUPPORT ADVISOR

Concentrix
07.2020 - Current

TELECOMUNICATION SALES REPRESENTETIVE

Zedd Communication
09.2018 - 11.2019

Post Graduation Diploma - Cloud Computing For Big Data

Lambton College of Applied Arts And Technology

Bachelor in Computer Application - Computer Application

Marian College

Similar Profiles

CREATE PROFILE
BINDHUJA KURIAKOSE