Summary
Overview
Work History
Education
Skills
Timeline
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BINDHUJA KURIAKOSE

Whites Lake,Nova Scotia

Summary

Objective Technical support perpetually employing statistic-based enhancements of technical processes to upgrade business outlooks. Uses proven analytical techniques to detect weaknesses in technical operations and streamline business tasks. Proponent of fact-based approach to advancing technical performance and efficiency.

Overview

9
9
years of professional experience

Work History

Technical Support Advisor

Concentrix
07.2020 - Current
  • Monitored systems in operation and quickly troubleshot errors.
  • Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.`
  • Ability to trouble shoot errors and issues, and recommend value added solutions with
    ease. Able to develop technical solutions to assist day to day user related problems
  • Effectively navigate
    and troubleshoot iOS, and Mac operating systems.
  • Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.


Telecomunication Sales Representetive

Zedd Communication
09.2018 - 11.2019


  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.
  • Proved successful working within tight deadlines and a fast-paced environment.




IT Technical Support Specialist

Intellyze
05.2015 - 10.2016
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
  • Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched and identified solutions to technical problems.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Post Graduation Diploma - Cloud Computing For Big Data

Lambton College of Applied Arts And Technology
Sarnia, ON
04.2018

Bachelor in Computer Application - Computer Application

Marian College
Kerala, India
04.2015

Skills

  • Equipment Inspection
  • Ticket management
  • Application installations
  • Mac systems
  • Help Desk Experience
  • Hardware Configuration
  • Technical Troubleshooting
  • Technical Support
  • Customer Service
  • Error Detection
  • Remote Support
  • ITIL Processes

Timeline

Technical Support Advisor

Concentrix
07.2020 - Current

Telecomunication Sales Representetive

Zedd Communication
09.2018 - 11.2019

IT Technical Support Specialist

Intellyze
05.2015 - 10.2016

Post Graduation Diploma - Cloud Computing For Big Data

Lambton College of Applied Arts And Technology

Bachelor in Computer Application - Computer Application

Marian College

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BINDHUJA KURIAKOSE