Motivated Clinical Operations Manager professional aiming to leverage knowledge and skills in providing client and staff support through a nurturing, strength-based framework, while pursuing continuous development within a dynamic organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Coordinator
Syl Apps Youth Centre
10.2024 - Current
In charge manager in crisis situations, including assessment and crisis management/intervention Review incident reports, produce serious occurrence reports
In charge of daily building operations; ensuring safety and security of clients and staff
Responsible for scheduling/allocating and management of youth workers and of daily programming
Provide youth workers with support, coaching, leadership in the implementation of clinical management plans and safe practices.
Full Time Youth Worker
Syl Apps Youth Centre
10.2021 - Current
Supported high-needs youth aged 10 to 19 in achieving personal goals within program framework.
Maintained a safe and secure environment for youth and staff daily.
Assisted in managing behaviors using therapeutic, least intrusive approaches.
Documented reports according to agency and program policies and procedures.
Utilized DBT skills while coaching youth for emotional regulation.
Communicated positively with parents, caregivers, and community members.
Ensured confidentiality was upheld both internally and externally.
Collaborated effectively within a team setting to enhance service delivery.
Nights Child and Youth Worker
Lynwood Charlton Centre, Charlton Hall
06.2021 - 09.2021
Providing a safe, predictable, and therapeutic environment for the children and youth in the intensive out of home program
Ensuring the basic needs of the clients are met
Maintain clinical records, reports and bed-check checklists according to agency and program policy and procedures
Handle, dispense and administer medication as needed
Provide telephone crisis support to caregivers as per individual plans if necessary
Attend to facility safety and security, cleanliness as per relevant policy and procedures and checklists
Contact caregivers/guardians to share pertinent information if incident occurs
Contribute to effective team development and processes to promote team cohesion and communication
Autism Therapist
Hamilton Health Sciences – McMaster Children’s Autism Program
03.2017 - 07.2019
Provide IBI/ABA treatment services for clients 1- 18 years old diagnosed with Autism in centre, home and school setting.
Given primary worker role, ensuring documentation is completed after sessions, helping to incorporate new programs when client has reached goals that were set out
Implement treatment to meet specific needs of children and youth in communication, behaviour, life skills and social skills
Preparing material for clients and groups
Liaison with multi disciplinary team on a regular basis to discuss clients and provide feedback on any assessments that were conducted in sessions.
Prevent or manage any interfering or aggressive behaviours during treatment sessions and teach alternative behaviours
Input behaviour data at end of each session using Microsoft excel
Full Time Child and Youth Worker
Kinark Child and Family Services – Vanier Residence
08.2010 - 05.2016
Work with clients ages 12 – 18 years old with severe mental health diagnosis and their families in a group home setting
Function as a primary worker and back up primary worker, evaluating the clients progress on a daily basis and revising the treatment plans / goals as required
Write monthly goal reviews, plan of cares, daily logs and reports
Using the Dialectical Behavioural Treatment (DBT) model, counselled clients individually, in groups and daily to meet treatment goals by assisting the client to refocus, redirect and use coping strategies
Participate in bi-weekly clinical meetings with the staff team, program supervisor, social worker, psychologist and psychiatrist
Liaison with outside agencies including therapists, CAS, Police, Hospitals, secure treatment facilities, youth correctional facilities and community centres
Collaborated with the attending schools in the development and maintenance of an effective therapeutic environment conductive to the clients needs
Work on a multidisciplinary team developing and maintaining effective working relationships with the staff team, program supervisor, social worker, psychologist and psychiatrist
Provided a safe and secure environment for all staff and clients
Supply Educational Assistant
Hamilton Wentworth District School Board
09.2014 - 06.2015
Assist teachers and educational assistants in providing support to students in need
Ensure the safety and wellbeing of all students at all times
Closely follow any directions/notes left by Educational Assistant
Report any observations not mentioned in notes to further assist in the daily management of student(s)
Utilize various behaviour modification strategies to help defuse any potential conflicts/crisis
Experience in working with assistive technology
Placement Student – Child and Adolescent Mental Health Unit
Brampton Civic Hospital
09.2009 - 05.2010
Work with clients ages 0-18 years old with severe mental health
Participate in all areas of activity with patients
Promote therapeutic programming: adaptive games and activities
Record mental status assessments through 1:1 and group therapy
Discuss patients’ progress with interdisciplinary team weekly
Complete comprehensive documentation using Meditech
Interacting with patients and families in a professional and strength based manner
Education
Advanced Diploma - Child and Youth Worker
Sheridan College
01.2010
Certificate - Teaching English as a Second Language
Oxford Seminars
11.2006
Skills
Conflict and crisis resolution
Dialectical behaviour therapy
Leadership and professionalism
Effective communication
Active listening
Team dynamics understanding
Receptiveness to feedback
Multi-disciplinary teamwork
Computer applications proficiency
Certification
UMAB – Understanding and Managing Aggressive Behaviour Training - November 2024
Instructor Therapist Provincial Training - March 2017
PECS Training - March 2017
First Aid and CPR Training - October 2024
Mental Health First Aid Training - April 2018
NVCI Training - March 2019
PMAB - June 2021
Timeline
Program Coordinator
Syl Apps Youth Centre
10.2024 - Current
Full Time Youth Worker
Syl Apps Youth Centre
10.2021 - Current
Nights Child and Youth Worker
Lynwood Charlton Centre, Charlton Hall
06.2021 - 09.2021
Autism Therapist
Hamilton Health Sciences – McMaster Children’s Autism Program
03.2017 - 07.2019
Supply Educational Assistant
Hamilton Wentworth District School Board
09.2014 - 06.2015
Full Time Child and Youth Worker
Kinark Child and Family Services – Vanier Residence
08.2010 - 05.2016
Placement Student – Child and Adolescent Mental Health Unit
Brampton Civic Hospital
09.2009 - 05.2010
Certificate - Teaching English as a Second Language
Oxford Seminars
Advanced Diploma - Child and Youth Worker
Sheridan College
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