Binay Preet Singh Bal
Victoria
Summary
Store Manager with 9+ years of experience in the retail, Supply chain, inventory management and administrative environment (Finance, Accounting and payrolls). Recognized for hard-working, diligent work ethic and ability to multi-task and provide exceptional customer service that ensures smooth business functioning and positive feedback. Interested in continuing to learn new skills, work hard and help contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Bentley Luggage
12.2023 - 03.2024
- Handling store standards and ordering inventory
- Handling employee payrolls, coaching and training
- Taking instructions from the area manager and district manager
- Making sure that the employee stick to the standards set by the company
- Auditing
- Inventory management
- Attending conference calls where the store managers talk to the area and district manager.
Assistant Store Manager
Boathouse Blackwell
09.2023 - 12.2023
- Handling cash and checking sales
- Assisting the store manager in smooth handling of the stores
- Inventory management and receiving orders
- Ordering merchandise and visual display management
- Pricing and executing the store standards.
Produce Department associate
Walmart Supercenter
02.2021 - 12.2023
- Coordinate with other team members and sales associates to help efficiently maintain and manage the supercenter
- Proactively provide exceptional customer service and maintain a positive work environment
- Managed day to day processes and sales Inventory to deliver strong growth in sales
- Inventory management and stock audit
- Ordering from the vendors and suppliers’ fresh produce.
Assistant Store Manager
The Salvation Army Thrift Store (The Governing Council of Salvation Army)
11.2021 - 08.2023
- Handling cash transactions and monitoring the sales and revenue
- Assisting the store manager in running the store and delegating the tasks to associates
- Keeping track of latest sales and promoting them
- Ensuring that the store adheres to salvation army protocols and staff are following the rules
- Worked on payrolls, employee schedules and new hiring process when manager was away
- Closing the store by the end of the shift and making the bank deposit
- Ensuring that merchandise and clothing items are properly labelled and priced.
Retail Shift Manager
Mountain Warehouse
09.2021 - 10.2021
- Manage retail staff, including cashiers and people working on the floor
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Formulate pricing policies
- Determine daily coupons
- Ensure pricing is correct
- Work on store displays
- Attend trade shows to identify new products and services
- Coach, counsel, recruit, train, and discipline employees
- Evaluate on-the-job performance.
Shift Manager
Wendys Restaurant
08.2020 - 09.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Collaborated with restaurant management to develop marketing strategies that increased foot traffic during slow periods.
Retail Supervisor - Sales and Accounts
Wills Lifestyle
11.2017 - 02.2019
- Responsible for maintaining the financial book-keeping records and ensuring transparency of the cash inflows and outflows
- Managed the record-keeping of the merchandise inventory and sales volumes
- Ensuring that associates perform their jobs and checking any areas of improvement
- Assisting the store manager in sorting and checking the quality of garments
- Ensuring that the visual merchandising adheres to the standards set by the district manager.
Associate - Customer Support
Tech Mahindra Pvt Ltd
09.2017 - 11.2017
- Worked on administrative operations for Alaska airlines to help manage customer records and mileage plans in the SAP database
- Actively managed and helped resolve customer issues and challenges regarding their mileage accounts using the SAP software.
Process Associate
Genpact India Pvt Ltd
04.2016 - 05.2017
- Co-ordinated efforts to solve vendor queries for buyers of Carlsberg Germany and updated their lists on SAP and Oracle
- Responsible for verifying, checking and maintaining vendor invoice payment records and check for discrepancies in the SAP database
- Worked with the processing team to resolve discrepancies found which helped in maintaining strong and transparent business operations and vendor management.
- Collaborated with team members for enhanced process efficiency and productivity.
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
Retail Sales Executive
Wills Lifestyle
08.2014 - 11.2015
- Worked in an environment of customer satisfaction to ensure that they got the best service in our inventory
- Checked for any payment discrepancy from the customers and distribution channels
- Managed the store’s accounts diligently to eradicate wastage and any delay in payments to the distribution mediums like transporters, creditors etc
- Increased the store’s profit through innovative ideas of promotional discounts and offers leading to high revenue and profits.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to achieve monthly sales targets consistently.
- Improved store layout for enhanced customer experience and ease of navigation.
Office Administrative Assistant
Marshall Marketing and Management Pvt Ltd
11.2009 - 03.2012
- Assisted with office administration, inventory control and documentation filing and typing
- Monitored office supplies and replenished stock as needed
- Maintained a highly-organized and well-labeled filing and inventory management system which helped in easy search and discovery of paperwork and files when needed
- Greeted customers and callers on the phone providing positive customer service
- Managed the incoming mails, prepared documentation and helped with mail distribution.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
Master of Global Management -
Royal Roads University
Victoria, BC12.2020
Masters in Arts: Retail Management -
Amity University
New Delhi, Delhi07.2014
Bachelors in Commerce -
University of Delhi
Delhi, Delhi03.2012
Skills
- Hard-working, diligent and an adept multi-tasking pro
- Multilingual - Fluent in English, Spanish, Punjabi and Hindi
- Familiar with Retail software such as UKG Pro , SAP, Java and Microsoft Office Suite, Excel, Power point
- Strong retail skills in inventory merchandise management, cash handling and sales auditing
- Team player with leadership, time management, and organizational skills; able to work under limited supervision in fast moving environments
Certification
- Level 1 First Aid from St John Ambulance
- ICBC Class 5 driver’s licence
- WHMIS certification
- BC Security Guard licence
Personal Information
Status: Permanent Resident
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Store Manager
Bentley Luggage
12.2023 - 03.2024
Assistant Store Manager
Boathouse Blackwell
09.2023 - 12.2023
Assistant Store Manager
The Salvation Army Thrift Store (The Governing Council of Salvation Army)
11.2021 - 08.2023
Retail Shift Manager
Mountain Warehouse
09.2021 - 10.2021
Produce Department associate
Walmart Supercenter
02.2021 - 12.2023
Shift Manager
Wendys Restaurant
08.2020 - 09.2021
Retail Supervisor - Sales and Accounts
Wills Lifestyle
11.2017 - 02.2019
Associate - Customer Support
Tech Mahindra Pvt Ltd
09.2017 - 11.2017
Process Associate
Genpact India Pvt Ltd
04.2016 - 05.2017
Retail Sales Executive
Wills Lifestyle
08.2014 - 11.2015
Office Administrative Assistant
Marshall Marketing and Management Pvt Ltd
11.2009 - 03.2012
Master of Global Management -
Royal Roads University
Masters in Arts: Retail Management -
Amity University
Bachelors in Commerce -
University of Delhi
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