Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Binayak Sharma

Vancouver,BC

Summary

Professional looking for a managerial job who is dedicated and pays attention to details. Has a lot of skills, including managing an office, being organized, and communicating clearly. I'm great at streamlining processes to make them more efficient, and I've done administrative jobs in the past. I'm ready to add to a dynamic team environment because I'm good at using office software and getting along with others. Because I am dedicated to accuracy and flexibility, I am a valuable tool when it comes to providing smooth administrative support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Hilton Hotels Corporation
04.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled, coordinated and confirmed appointments and meetings.

Housekeeping Room Attendant

Versante Hotel
10.2022 - 02.2023
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Leveraged problem-solving skills to address unexpected challenges quickly without compromising the quality of service.

Supervisor

Johnny Rockets Restaurant
03.2022 - 12.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

Associate of Arts - Business

University Canada West
Vancouver
12.2023

High School Diploma -

United Academy
Kathmandu
04.2019

Skills

  • Supply Management
  • Departmental Support
  • Inventory Control
  • Office Organization
  • Office Administration
  • Customer Service
  • Administrative Skills
  • Team Collaboration
  • Microsoft Office Suite
  • Attention to Detail
  • Clerical Support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 16 staff members.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
French
Elementary

Certification

Certified Trainer - Johnny Rockets

RA/HP Trainer- Versante and Hilton Hotel.

WHMIS Certificate

Timeline

Front Desk Receptionist

Hilton Hotels Corporation
04.2023 - Current

Housekeeping Room Attendant

Versante Hotel
10.2022 - 02.2023

Supervisor

Johnny Rockets Restaurant
03.2022 - 12.2022

Associate of Arts - Business

University Canada West

High School Diploma -

United Academy

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Binayak Sharma