Binayak Nath Yogi
Niagara Falls,ON
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor
Niagara Clifton Group
02.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
Education
10+2- Science -
National Examination Board
01.2021
High School Diploma -
Niagara College
01.2019
High School Diploma -
Niagara College
Welland, ON06.2024
Skills
- Created a Server for a Retail company using Microsoft Windows server
- C&C
- Troubleshooting of Internet, Network Devices and CCTV surveillance
- True
- Microsoft Word
- Multitasking
- Data Entry
Accomplishments
Successfully created a Server for a Medium level retail Company for advancement of their Sales, Security, Inventory and many more.
Availability
Can Provide as per the requirement and open to work Full time.
Certification
- National Cadet Corps (NCC), Nepal Army, 06/18/17 - 12/29/17
- C&C++ Programming, Kantipur Technical Institute, 03/01/22 - 06/07/22
- Barista & Bakery, Gangotri Institute of Hotel Management, 10/05/22 - 12/10/22
English Language Test
6.5, 8.5, 6.0, 6.0, 6.0
Achievements And Workshops
- Restaurant& Bar Standard, UNDP, 11/25/22 - 11/27/22
- Management Training, Gangotri Institute of Hotel Management, NTB, Hotel Association Nepal (HAN)
Note
I can manage my time table if necessary.
Hobbies and Interests
Fixing things,Reading Books, Listening to Music, Travelling
Languages
English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Refrences.
Sherri Flynn
Retail General Manager
Niagara Clifton Group
905 329-3329
Timeline
Supervisor
Niagara Clifton Group
02.2023 - Current
10+2- Science -
National Examination Board
High School Diploma -
Niagara College
High School Diploma -
Niagara College
- National Cadet Corps (NCC), Nepal Army, 06/18/17 - 12/29/17
- C&C++ Programming, Kantipur Technical Institute, 03/01/22 - 06/07/22
- Barista & Bakery, Gangotri Institute of Hotel Management, 10/05/22 - 12/10/22
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