Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bina Tamang

Old Toronto,Toronto

Summary

Multilingual and dynamic hard-working professional with a proven track record in enhancing customer engagement and sales. Skilled in retail merchandising, care planning, customer services, and leveraging social media for brand promotion. Excelled in creating comprehensive care strategies and driving product awareness, demonstrating exceptional customer service and content creation abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Florence International Home Care

Florence International Home Care Organization
04.2024 - 11.2024
  • Oversaw daily operations of multiple cases simultaneously while maintaining high standards of service delivery across all client engagements.
  • Provided ongoing training and development opportunities to caregivers, enhancing their skills and knowledge in home care practices.
  • Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients with complex needs.
  • Evaluated caregiver competency through regular observation visits on-site at patients'' homes; provided constructive feedback for improvement where necessary.

Sales Associate

ABC Shoes
01.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled POS and cash registries and oversaw entire payment and checkout system.
  • Built relationships with customers to encourage repeat business, and served Korean and International customers, as Korean language fluency was merit.
  • Managed returns, exchanges, and refunds per store policy.
  • Leveraged Personal TikTok Account ( 80K followers and 3.7 Million likes)for New Product Alerts, Prices, Offers, Customer Q&A, etc.

Retail Sales Associate

Nike Korea, Sokcho Branch
03.2022 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean and organized store environment, enhancing overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used Personal TikTok Account to promote New arrivals, store, and product offerings.

Server Supervisor

QoQo Sushi
01.2021 - 02.2022
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling payment and transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Worked long-hour shifts and flexible hours Availability.
  • Before working at QoQo Sushi, worked as server in various Korean Restaurants and gathered customer service experience.

Retail Sales Associate

Sherpa Adventure Gear Brand
03.2018 - 11.2019
  • Worked as Store Model to promote and showcase new product launches and arrivals.
  • Used TikTok Live sessions to promote brand and product and organized Q&A sessions, Used Stories and Posts in both Instagram Account and TikTok Account for Brand and product promotion.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Before working at Sherpa Adventure Gear, accumulated ample experience working with other small brands and apparel stores as sales associate and worked as model for them too.

Education

Bachelor - Hospitality And Tourism Management

Kyungdong University
Gangwon-do, South Korea
01-2024

Skills

  • Bilingual: Fluency in English, Korean, Hindi, Nepali, and own ethnic Tamang Language
  • Customer service and engagement
  • Retail merchandising and Inventory management
  • Sales and upselling Techniques
  • POS system
  • Care Planning
  • Possess Average Barista Skills(done Barista training from Barista Academy)
  • Content creator and Model

Languages

English
Full Professional
Korean
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual

Certification

  • Caregiver Training program, Florence International Home care, July,2024-November,2024
  • Barista, Gateway Barista Academy, April 2024

Timeline

Florence International Home Care

Florence International Home Care Organization
04.2024 - 11.2024

Sales Associate

ABC Shoes
01.2023 - 12.2023

Retail Sales Associate

Nike Korea, Sokcho Branch
03.2022 - 01.2023

Server Supervisor

QoQo Sushi
01.2021 - 02.2022

Retail Sales Associate

Sherpa Adventure Gear Brand
03.2018 - 11.2019

Bachelor - Hospitality And Tourism Management

Kyungdong University

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Bina Tamang