Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alison Goody

Alison Goody

Havelock,ON

Summary

Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.

Overview

11
11
years of professional experience

Work History

Resident Services Aide

ExtendaCare
07.2021 - Current
  • Facilitated smooth transitions for new residents by helping them acclimate to the community environment through orientation tours, introductions to other residents, and support during the initial settling-in period.
  • Contributed to efficient facility operations by maintaining accurate records of services provided and documenting resident interactions.
  • Supported residents in maintaining their dignity and self-esteem through respectful communication and personalized care approaches that consider individual preferences.
  • Excellent communication with care team regarding residents.
  • Assisting care staff with mechanical lifts as a second staff member/spotter.
  • Prepare linens and resident personal clothing for distribution to resident home areas.
  • Assist residents to organize and put laundry away.
  • Assist resident admission/discharges (packing items, room ready checklist, etc.)
  • Support Hand Hygiene and Personal Protective Equipment Audits

COVID-19 Screener

REGION OF DURHAM
04.2021 - 08.2023
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Oversaw in-person and curbside patient registration and processing.
  • Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Reduced errors in data entry by carefully recording patient information and ensuring accurate test results documentation.
  • Provided compassionate care for anxious patients by offering clear communication about the testing procedure and expectations for results delivery.
  • Demonstrated adaptability by rapidly adjusting to new testing technologies and procedures as they became available, maintaining high standards of service delivery.
  • Coordinated effectively with other screeners to ensure consistent application of clinical guidelines across all testing sites within the organization's network.
  • Educated patients on preventative measures against virus transmission, promoting a healthier community response to the pandemic.
  • Supported operations management by maintaining an organized inventory of necessary supplies and PPE for optimal safety standards during screenings.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Minimized wait times for patients by coordinating with healthcare professionals to optimize the flow of traffic during screenings.
  • Managed patient privacy by securely handling personal information and maintaining strict confidentiality during the screening process.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Played a vital role in tracking community infection rates through diligent reporting of positive cases to relevant public health authorities.
  • Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.

Customer Service Associate

Lakeridge Health (Morrison Cafe)
12.2017 - 01.2021
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Increased revenue by cross-selling and upselling products and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Receptionist Part-Time

Cedarcroft Retirement Home
09.2016 - 09.2017
  • To answer all incoming calls, and respond to caller's inquiries in positive, professional manner; To redirect calls as appropriate and take clear, concise messages when required; To greet, assist and direct all visitors; To pick up and sort internal mail; To prepare packages and arrange courier pick up; To arrange meeting room schedule and bookings; To update phone and distribution lists; To maintain clean, safe, fully stocked and well organized reception area; To assist with small projects as required by other administrative support (i.e labels, bulk mailing etc.); To complete other duties as assigned; To uphold and promote organization's values and philosophy relating particularly to ethics, morality, and integrity, as set out in Revera's Code of Conduct.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained confidentiality of information regarding clients and company.

Co-op Student

Christ Church Nursery School
01.2014 - 06.2014
  • Skilled in supervising and interacting with children positively
  • Well versed in providing affection and safety to children
  • Able to prepare hygienic meals
  • Adept at directing children in eating, resting and personal cleanliness
  • Knowledge of setting proper limits and boundaries with families
  • Excellent interpersonal and communication skills.
  • Worked in team environment to maintain high levels of productivity.
  • Cultivated leadership qualities by taking on added responsibilities within group projects or serving as a mentor for junior co-op students.
  • Expanded professional network through attending industry events, conferences, and workshops related to the chosen field of study.
  • Enhanced team collaboration by actively participating in group projects and providing valuable input.

Volunteer

Lakeridge Health Corp.
  • Organized inventory and ordered items as necessary
  • Explained new menu items and offered suggestions
  • Cleaned and closed shop each shift worked
  • Worked quickly and accurately
  • Detail oriented
  • Experience in handling cash and working with the general public.

Education

Diploma - Early Childhood Care And Education

Fleming College
Peterborough, ON
12.2015

Skills

  • Customer Service
  • Customer Care
  • Sales
  • Order Entry
  • Computer Operation
  • Upselling
  • Cash Handling
  • Front Desk
  • Administrative Experience
  • Computer Skills
  • Positive Attitude
  • Teamwork and Collaboration
  • Leadership Qualities
  • Attention to Detail
  • Organized and Efficient

Languages

English
Full Professional

Timeline

Resident Services Aide

ExtendaCare
07.2021 - Current

COVID-19 Screener

REGION OF DURHAM
04.2021 - 08.2023

Customer Service Associate

Lakeridge Health (Morrison Cafe)
12.2017 - 01.2021

Receptionist Part-Time

Cedarcroft Retirement Home
09.2016 - 09.2017

Co-op Student

Christ Church Nursery School
01.2014 - 06.2014

Volunteer

Lakeridge Health Corp.

Diploma - Early Childhood Care And Education

Fleming College

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Alison Goody