Katherine Ni
London
Summary
Hardworking and efficient food service professional with over 7 years of experience in customer-facing roles. Skilled in delivering exceptional service, managing fast-paced operations, and handling customer concerns effectively.
Overview
8
8
years of professional experience
Work History
Food Service Associate
Server
08.2022 - 11.2024
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
- Collaborated with team members to deliver exceptional service during high-volume periods.
Freelance Food Service
Server
02.2020 - 06.2022
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
Food Service Associate
Server
10.2016 - 07.2018
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Expedited orders accurately and efficiently, resulting in positive customer feedback.
- Worked closely with kitchen staff to ensure smooth communication between front-of-house and back-of-house operations.
- Prepared visually appealing and flavorful dishes in accordance with established recipes and plating guidelines.
Education
High School Diploma -
Fuchu College
ChinaSkills
- Strong communication skills
- Adaptability to change
- Cash handling proficiency
- Customer service and assistance
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Food Service Associate
Server
08.2022 - 11.2024
Freelance Food Service
Server
02.2020 - 06.2022
Food Service Associate
Server
10.2016 - 07.2018
High School Diploma -
Fuchu College
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