Bimasha Ali Khan Neha
Burnaby,BC
Summary
Friendly Engaging Service Specialist with history of providing exceptional service and driving sales growth . Skilled in building relationships, remain calm under pressure, attention to detail, and ensuring customer satisfaction . Proven ability to excel in fast-paced environments while maintaining attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
London Drug
875 Park Royal North
09.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- provide accurate information and assistance to customers regarding products, services and polices.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- successfully managed over 100+customers daily, including during peak rush hour's, while maintaining a calm demeanour and ensuring high customer satisfaction.
Front End Cashier
Safeway
Vancouver, BC
06.2023 - 08.2023
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greet and attend up to 60-70 customers per shift,offering swift and courteous customer service in a welcoming and professional manner.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Identified customer needs and promoted matching targets to enhance store revenue.
- proactively stayed informed about store's latest sales offerings and signed 60+ customers for loyalty programs.
Receptionist
Alom Pharmacy
Sylhet, Bangladesh
01.2021 - 07.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Receive and input prescription orders.
- Greeted and directed visitors to appropriate personnel and answered average of 40-50 calls and emails daily.
Education
Diploma - Marketing Management
British Columbia Institute of Technology
Burnaby, BCHigh School -
Eden Garden College
Sylhet,Bangladesh12.2020
GED -
Osmani Medical High School
Sylhet,Bangladesh02.2018
Skills
- Adaptable and Flexible
- Detail-Oriented
- Customer Service Excellence
- Sales and Product Promotion
- Relationship Building
- Effective communication
- Product Knowledge
- Retail Operation
- Cash Handling
- Team collaboration
- Adaptability
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Elementary
Timeline
Customer Service Specialist
London Drug
09.2023 - Current
Front End Cashier
Safeway
06.2023 - 08.2023
Receptionist
Alom Pharmacy
01.2021 - 07.2022
Diploma - Marketing Management
British Columbia Institute of Technology
High School -
Eden Garden College
GED -
Osmani Medical High School