Summary
Overview
Work History
Education
Skills
Languages
Academic Excellence
Timeline
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Bimal Gurung

Bimal Gurung

Etobicoke,ON

Summary

Dynamic professional with a proven track record at Salad Days, excelling in customer service and money handling. Enhanced operational efficiency and team productivity through effective staff training and supervision. Recognized for building strong customer relationships and implementing innovative solutions that significantly improved service quality and satisfaction.

Overview

3
3
years of professional experience

Work History

Manager's Assistant

Salad Days
02.2024 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Business Manager

Family Business
01.2022 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Assisted with hiring process and training of new employees.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Streamlined business processes by implementing new project management tools and techniques.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.

Education

High School Diploma -

Humber Institute of Technology And Advanced Learning
Toronto, None
12-2025

Skills

  • Customer service
  • Staff training and development
  • Staff supervision
  • Team motivation
  • Orientation and training
  • Sales reporting
  • Budgeting and finance
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Verbal and written communication
  • Adaptability and flexibility
  • Decision-making

Languages

English
Native or Bilingual
Nepali
Native or Bilingual
Dzongkha
Native or Bilingual
Urdu
Professional Working
Hindi
Professional Working

Academic Excellence

  • Consistently demonstrated outstanding academic performance throughout high school and college.
  • Awarded multiple certificates of academic excellence for achieving top grades in various subjects.
  • Honored as the Overall Topper in the Arts Stream, receiving recognition from His Majesty the King of Bhutan.
  • Recognized for excellence in both theoretical knowledge and practical skills, maintaining a strong academic record while pursuing a Diploma in Computer Programming.

Timeline

Manager's Assistant

Salad Days
02.2024 - Current

Business Manager

Family Business
01.2022 - Current

High School Diploma -

Humber Institute of Technology And Advanced Learning

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Bimal Gurung