Billy Thao
Fresno,CA
Summary
A strong and quick learning worker with extensive experience within the field of food making and customer service along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support my peers.
Overview
8
8
years of professional experience
Work History
Cook Shift Leader
Panda Express Restaurant Group
10.2023 - Current
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Held the responsibility of placing orders to restock items before supplies ran out.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
Kitchen Worker
The Crawfish Guy
03.2023 - 12.2023
- Sanitized dining ware and kitchen equipment according to health code standards
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prepared food according to standard recipes with requested changes for customer satisfaction
- Unloaded product deliveries and stored items in proper locations for easy access
- Learned other teammates’ work tasks to train as backup
Food Champion
Taco Bell
08.2019 - 03.2023
- Analyzed customer feedback on food products and services to identify areas of improvement
- Generated reports to track and analyze customer feedback on products and services
- Managed time to juggle multiple tasks simultaneously with ease
- Trained and mentored new hires in the food industry to ensure they meet customer requirements
Voluntary Worker
United Cerebral Palsy Central California
09.2018 - 02.2019
- Participated in training and continuing education programs
- Monitored and reported any changes in patient behavior or condition
- Assisted with transfers from bed to wheelchair and vice versa
- Provided caring companionship to elderly and developmentally disabled patients
- Cleaned and helped maintain equipment and work areas, sterilizing glassware per prescribed methods
- Demonstrated strong communication and interpersonal skills with students (Patients)
- Uphold personal hygiene and nutrition standards of residents in a competent manner
Voluntary Worker
Community Regional Medical Center
09.2017 - 02.2018
- Worked cooperatively and collaboratively with management personnel to ensure smooth and efficient daily operations within a designated department
- Assisted in the Traction unit
- Assisted in the Interventional Radiology unit
Yard Worker
Personal Employer
01.2017 - 11.2017
- Removed debris from the yard, including leaves, sticks, and branches
- Seeded and fertilized lawns
- Performed regular maintenance on equipment and tools used for yard work
- Followed safety protocols and operating instructions as outlined by employer
- Sprayed herbicides and pesticides as needed
- Mowed lawns, edged walkways, and trimmed bushes
- Operated leaf blowers and other landscaping tools
Education
No Degree - Kinesiology
Fresno City Community College
Fresno, CAHigh School Diploma -
Duncan Polytechnical High School
Fresno, CA01.2019
Skills
- Positioning Support
- Restaurant Security
- Kitchen Maintenance
- Complaint De-escalation
- Servicing
- Safety Precautions
- Food/beverage Knowledge
- Hospitality
- Team leadership
- Customer service
Accomplishments
- Passed the OSHA course (Occupational Safety and Health Administration)
- Completed HIPAA (Health Insurance Portability and Accountability Act)
- Completed Bloodborne Pathogens course
- Previously CPR certified (Cardiopulmonary Resuscitation)
Professional References
- Cha Cha, Store Manager, Taco Bell, 2636 S. 2nd St., Fresno, CA, 93706, (559) 458-8851
- Linda Vang, Private Employer, Yard Work, Fresno, CA, (559) 433-7210
- Sheng Khang, General Manager, Panda Express, 1115 Fresno St Ste 101, Fresno, CA 93706, (559) 666-5269
- Axel Rodrigues, Assistant Manager, Panda Express, 1432 E North Ave, Fresno, CA 93725, (559) 231-2490
Timeline
Cook Shift Leader
Panda Express Restaurant Group
10.2023 - Current
Kitchen Worker
The Crawfish Guy
03.2023 - 12.2023
Food Champion
Taco Bell
08.2019 - 03.2023
Voluntary Worker
United Cerebral Palsy Central California
09.2018 - 02.2019
Voluntary Worker
Community Regional Medical Center
09.2017 - 02.2018
Yard Worker
Personal Employer
01.2017 - 11.2017
No Degree - Kinesiology
Fresno City Community College
High School Diploma -
Duncan Polytechnical High School
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