Billy Paskaruk
Burnaby
Summary
Experienced and results-driven operations manager with a proven track record of successfully leading and motivating teams to achieve business objectives. Demonstrated expertise in operations management, customer relations, and staff coordination, with a strong emphasis on efficiency, cleanliness, and customer satisfaction. A positive and adaptable leader passionate about fostering teamwork and consistently delivering exceptional service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Manager
Shine Auto Wash and Storguard Self Storage
04.2019 - Current
- Evaluated and implemented competitive rental pricing strategies
- Supervised staff at the car wash, ensuring efficient production line operations
- Created detailed monthly reports, including chemical cost analyses, for the vice president, bank, and owner
- Consistently outperformed other locations within the company on key performance metrics
- Oversaw daily operations to ensure high standards of service and efficiency
- Introduced cost-saving measures and optimized resource allocation to reduce expenses
- Played a pivotal role in revamping the company website to enhance design, functionality, and user experience
- Maintained excellent customer engagement by responding promptly and professionally to all Google reviews
Restaurant Manager
McDonald’s
02.2005 - 03.2019
- Developed and executed business plans to drive profitable food and beverage sales
- Supervised restaurant sections to ensure seamless daily operations
- Managed and mentored a team of 50 employees, fostering a positive and productive work environment
- Spearheaded leadership initiatives for junior managers, encouraging professional growth
- Enhanced staff retention rates by 20% through comprehensive training programs and recognition initiatives
- Managed cash flow and maintained financial oversight to ensure profitability
Education
High School Diploma -
HD Stafford
Langley, BCSkills
- Complaint Investigation
- Monthly Fee and Payment Collection
- Operating Cost Tracking
- Staff Coordination and Leadership
- Decision-Making and Problem-Solving
- Client Relations and Customer Engagement
- Operations and Resource Management
- Market Competitiveness Analysis
- Leadership Development
- Highly Adaptable in Dynamic Environments
- Staff training and development
- Strategic planning
Achievements Highlights
- Revitalized the company website, significantly improving user experience and functionality.
- Reduced operational expenses through strategic cost-saving initiatives.
- Boosted employee retention and morale by implementing effective training and recognition programs.
Languages
English
Native or Bilingual
Certification
First Aid
Management development program
Timeline
Regional Manager
Shine Auto Wash and Storguard Self Storage
04.2019 - Current
Restaurant Manager
McDonald’s
02.2005 - 03.2019
First Aid
Management development program
High School Diploma -
HD Stafford
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